GRI Index
How Tchibo meets the GRI requirements.
Tchibo places high demands on its sustainability reporting. We respond to all 42 standard disclosures and all 79 indicators that form part of the Global Reporting Initiative. We also take into account the Food Processing Sector Supplement. If we are not (or not yet) able to deliver a piece of information required by GRI, we give our reasons.
Since 1997, the Global Reporting Initiative has been developing guidance for sustainability reporting that can be used worldwide, regardless of business sector or company size. The overall aim is to form a standardised presentation of an organisation’s economic, environmental and social aspects.
GRI: Highest application level A+
The Global Reporting Initiative reviewed the 2010 Tchibo Sustainability Report in July 2011 and confirmed that we meet the highest application level, A+. This means that we cover all of the standard information and core indicators required by the GRI and provide background information and verifiable figures whenever required. The auditing company PricewaterhouseCoopers AG also reviewed the 2010 Tchibo Sustainability Report. Please find indications on the auditing scope here.
The Remarks column links to the chapters and sections containing content relevant to the GRI indicators and management approaches. Please click on the links (bold, underlined terms), to go directly to the content.
Indicator | Tchibo’s comments | Degree of compliance | |
1. Strategy and analysis |
| ||
1.1 | Statement from the most senior decision-maker of the organization | fully met | |
1.2 | Description of key impacts, risks, and opportunities | fully met | |
| Indicator | Tchibo’s comments | Degree of compliance | |
2. Organisational profile |
| ||
2.1 | Name of the organization | Tchibo GmbH | fully met |
2.2 | Primary brands, products, and/or services | > About Tchibo; section “Business activities” | fully met |
2.3 | Operational structure of the organization, including main divisions, operating companies, subsidiaries, and joint ventures | > About Tchibo; section “Company profile” > maxingvest ag annual report 2010, page 4 | fully met |
2.4 | Location of organization's headquarters | Tchibo GmbH has its headquarters in Hamburg. | fully met |
2.5 | Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report | > About Tchibo; section “Markets” | fully met |
2.6 | Nature of ownership and legal form | > About Tchibo; section “Company profile” > maxingvest ag annual report 2010, page 26ff. | fully met |
2.7 | Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) | > About Tchibo; section “Markets” | fully met |
2.8 | Scale of the reporting organization |
> maxingvest ag annual report 2010, page 4, 5, 15, 26ff. Quantitiy of products Non Food: Due to our changing product phases we can not give an exact number of non food products. On average we offer 50-80 products per phase. Food: ca. 40 coffee products. Due to our regularly changing products like Rarities and Fresh Harvest as well as in year transpositions we can not give an exact figure. | fully met |
2.9 | Significant changes during the reporting period regarding size, structure, or ownership | The integration of Tchibo Logistik GmbH in Tchibo GmbH, initiated in 2009, was completed during the reporting period. There were no other significant changes. | fully met |
2.10 | Awards received in the reporting period | > Prizes and awards | fully met |
| Indicator | Tchibo’s comments | Degree of compliance | |
3. Report Parameters |
|
| |
Profile of the report |
|
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3.1 | Reporting period (e.g., fiscal/calendar year) for information provided | fully met | |
3.2 | Date of most recent previous report (if any) | > About this report | fully met |
3.3 | Reporting cycle (annual, biennial, etc.) | >About this report | fully met |
3.4 | Contact point for questions regarding the report or its contents | > Contact | fully met |
Scope and limitations of the report |
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3.5 | Process for defining report content | fully met | |
3.6 | Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). See GRI Boundary Protocol for further guidance | > About this report; section “Timeframe and location” | fully met |
3.7 | State any specific limitations on the scope or boundary of the report (see completeness principle for explanation of scope) | No such limitations exist. | fully met |
3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations | > About this report | fully met |
3.9 | Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. Explain any decisions not to apply, or to substantially diverge from, the GRI Indicator Protocols | fully met | |
3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g.,mergers/acquisitions, change of base years/periods, nature of business, measurement methods) | No major changes have been made to the presentation of information since the last report. | fully met |
3.11 | Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report | fully met | |
3.12 | Table identifying the location of the Standard Disclosures in the report | This table represents the requested information. | fully met |
3.13 | Policy and current practice with regard to seeking external assurance for the report | fully met | |
| Indicator | Tchibo’s comments | Degree of compliance | |
4. Governance, commitments, and engagement |
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Corporate Governance |
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4.1 | Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight |
> maxingvest ag annual report 2010, page 8ff., 26ff. | fully met |
4.2 | Indicate whether the Chair of the highest governance body is also an executive officer | The Tchibo GmbH has a board of management, which is referred to as the “Vorstand” / Executive Board.
For monitoring its business operations, Tchibo GmbH has a facultative supervisory board, whose composition reflects the equal representation demanded by the German Co-determination Act. In other words, of its twelve members, six represent the employees, and six the shareholders. | fully met |
4.3 | For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members | Not relevant, since there is a supervisory board, s. 4.2. | fully met |
4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body | Employees and shareholders representatives have equal representation on the supervisory board. | fully met |
4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization's performance (including social and environmental performance) | Overall, compensation is determined by common market practice and, due to the integration of sustainability into the business strategy and into personal target-setting, also reflects social and ecological performance / achievements. | fully met |
4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided | Board members immediately disclose any emerging conflicts of interest to the supervisory board. Supervisory board members disclose any conflicts of interest due to consulting activities or board functions at other companies to the Shareholders’ Meeting.
| fully met |
4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization's strategy on economic, environmental, and social topics | Supervisory board members must possess the expertise, skills and professional experience needed to fulfil the statutory requirements and their tasks. | fully met |
4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation |
| fully met |
4.9 | Procedures of the highest governance body for overseeing the organization's identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles | fully met | |
4.10 | Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance | Once a year, after the close of the business year, the performance of all governance bodies are measured against the agreed targets and their indicators. The Corporate Responsibility department is responsible for this. The governance bodies are informed of the results, and new goals are agreed. | fully met |
Obligations to external initiatives |
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4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organization
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| fully met |
4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses | fully met | |
4.13 | Memberships in associations (such as industry associations) and/or national/international advocacy organizations | fully met | |
Stakeholder involvement |
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4.14 | List of stakeholder groups engaged by the organization | > Stakeholders; chart “Tchibo’s significant stakeholder groups” | fully met |
4.15 | Basis for identification and selection of stakeholders with whom to engage | > Stakeholders; section “Overview of the most important requirements of our stakeholders” Tchibo has been aligning its business activities with the core principles of corporate responsibility since 2006. The Corporate Responsibility department was founded and has since been strongly supporting the process of systematically restructuring business according to environmental and social criteria. The issue of sustainability was integrated into the corporate strategy and a sustainability program was developed accordingly. During the process we not only defined fields of action that are relevant to Tchibo, but also identified key stakeholders and their expectations. We drew on these results to establish objectives and measures. Since 2006, we have been pursuing these goals and implementing activities – not all on our own, but actively working together with our stakeholders. | fully met |
4.16 | Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group | > Stakeholders; section “Overview of the most important requirements of our stakeholders” | fully met |
4.17 | Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting | > Stakeholders; section “Overview of the most important requirements of our stakeholders” | fully met |
| Indicator | Tchibo’s comments | Degree of compliance | |
| Management Approach | |||
Management Approach |
> Goals | fully met | |
Economic performance |
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EC 1 | Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. |
> maxingvest ag annual report 2010, page 57ff. | fully met |
EC 2 | Financial implications and other risks and opportunities for the organization's activities due to climate change. | Climate protection is one of the focuses of our sustainable development efforts. We cannot pinpoint the financial repercussions of climate change due to the complexity of the subject. Tchibo runs numerous projects and activities to support climate protection. | fully met |
EC 3 | Coverage of the organization's defined benefit plan obligations. | fully met | |
EC 4 | Significant financial assistance received from government. | We did not receive governmental financial contributions during the reporting period. | fully met |
| Market presence | |||
EC 5 | Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. | Regular market comparisons ensure that our compensation structures are appropriate.
| fully met |
EC 6 | Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. | fully met | |
EC 7 | Procedures for local hiring and proportion of senior management hired from the local community at significant locations of operation. |
In 2010, 85 per cent of the Austrian and 50 per cent of the Swiss national senior management team were citizens of Austria and Switzerland, respectively. In Hungary, 75 per cent of senior managers were Hungarian citizens. 100 per cent of senior managers were citizens of their country of employment in Turkey, Poland, Romania and Slovakia. Czech managers made up 40 per cent of the management team in the Czech Republic. In Russia, this figure stood at 67 per cent. | fully met |
| Indirect economic impacts | |||
EC 8 | Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. | > Society | fully met |
EC 9 | Understanding and describing significant indirect economic impacts, including the extent of impacts. | Part of the aim of this report is to look at the indirect economic effects of our business activities. One example is our commitment to promoting the competitiveness of coffee farmers.
| fully met |
Indicator | Tchibo’s comments | Degree of compliance | |
Management Approach |
|
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Management Approach | > Environmental protection at Tchibo > Goals
| fully met | |
Materials |
|
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EN 1 | Materials used by weight or volume. | Information on most important materials that we use at Tchibo can be found in the following sections:
> Waster
We use milk and cream to prepare coffee specialties at our Coffee Bars. Some of our pastries, which we buy from renowned suppliers, contain chicken eggs.
For data collection, we are committed to consistently and comprehensively recording, analysing and controlling sustainability-related data and work constantly to optimise our data acquisition processes. We are looking into the possibility of introducing an electronic data management system. The final decision is scheduled to take up to three years (until 2013), given that the introduction of such a system would incur high costs and require extensive process adjustments.
| fully met |
EN 2 | Percentage of materials used that are recycled input materials. |
> Waster
| fully met |
Energy |
|
| |
EN 3 | Direct energy consumption by primary energy source. | > Mobility We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
EN 4 | Indirect energy consumption by primary source. |
100% of our indirect energy consumed was generated from renewable sources. We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
EN 5 | Energy saved due to conservation and efficiency improvements. |
We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
EN 6 | Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. | > The environment and the climate (coffee) | fully met |
EN 7 | Initiatives to reduce indirect energy consumption and reductions achieved. | > The environment and the climate (coffee) > The environment (consumer goods)
We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
Water |
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EN 8 | Total water withdrawal by source. | This is a secondary issue at the Tchibo sites: here it is affected mainly by our employees’ on-site water consumption. We have calculated this for our administrative sites and the warehouses we operate. We have no data on this for our roasting facilities and Tchibo shops.
> Water We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
EN 9 | Water sources significantly affected by withdrawal of water. | > Water We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
EN 10 | Percentage and total volume of water recycled and reused. | The water consumed by our employees at our sites and in coffee roasting is not suited for re-use, so this indicator is not relevant. | fully met |
Biodiversity |
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EN 11 | Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. | At our sites in Germany, Austria, Switzerland and Eastern Europe we have no significant impact on biodiversity, as our premises are neither in nor near protected areas (nature reserves) and waters.
We do, however, take the issue into account in our activities to increase the sustainability of our product value chain.
> Partners and standards (coffee)
| fully met |
EN 12 | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. | At our sites in Germany, Austria, Switzerland and Eastern Europe we have no significant impact on biodiversity, as our premises are neither in nor near protected areas (nature reserves) and waters.
We do, however, take the issue into account in our activities to increase the sustainability of our product value chain.
> Partners and standards (coffee)
| fully met |
EN 13 | Habitats protected or restored. | At our sites in Germany, Austria, Switzerland and Eastern Europe we have no significant impact on biodiversity, as our premises are neither in nor near protected areas (nature reserves) and waters.
We do, however, take the issue into account in our activities to increase the sustainability of our product value chain.
> Partners and standards (coffee)
| fully met |
EN 14 | Strategies, current actions, and future plans for managing impacts on biodiversity. | At our sites in Germany, Austria, Switzerland and Eastern Europe we have no significant impact on biodiversity, as our premises are neither in nor near protected areas (nature reserves) and waters.
We do, however, take the issue into account in our activities to increase the sustainability of our product value chain.
> Partners and standards (coffee)
| fully met |
EN 15 | Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. | At our sites in Germany, Austria, Switzerland and Eastern Europe we have no significant impact on biodiversity, as our premises are neither in nor near protected areas (nature reserves) and waters.
We do, however, take the issue into account in our activities to increase the sustainability of our product value chain.
> Partners and standards (coffee)
| fully met |
Emissions, effluents and waste |
|
| |
EN 16 | Total direct and indirect greenhouse gas emissions by weight. |
> Mobility We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
EN 17 | Other relevant indirect greenhouse gas emissions by weight. | Tchibo doesn’t cause any GHG emissions other than those listed under EN 16, so this indicator is not relevant for Tchibo. | fully met |
EN 18 | Initiatives to reduce greenhouse gas emissions and reductions achieved. |
> Mobility
We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
EN 19 | Emissions of ozone-depleting substances by weight. | Our Tchibo-operated sites in Germany generate no ozone-depleting substances. | fully met |
EN 20 | NOx, SOx, and other significant air emissions by type and weight. | Since we switched our roasting facilities in Germany to gas firing, Tchibo’s sites no longer generate any relevant emissions of these substances.
| fully met |
EN 21 | Total water discharge by quality and destination. | At our sites in Germany, Austria, Switzerland and Eastern Europe our business activities there is no significant discharge of wastewater. The wastewater discharged is in line with the community water supply at our sites. | fully met |
EN 22 | Total weight of waste by type and disposal method. |
> Waste
We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
EN 23 | Total number and volume of significant spills. | We have no knowledge of any significant spills. | fully met |
EN 24 | Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. | Tchibo does not import or export hazardous waste, as defined in the Waste Catalogue Ordinance. | fully met |
EN 25 | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization's discharges of water and runoff. | At our sites in Germany, Austria, Switzerland and Eastern Europe we have no significant impact on water bodies, so this indicator is not relevant within the scope of the report. | fully met |
Products and services |
|
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EN 26 | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. |
> Partners and standards (coffee) > The environment and the climate (coffee) > The environment (consumer goods)
Amount and share in total volume of sustainably produced cotton during the reporting period: – Organic cotton: 210 tonnes, equalling 0.5 per cent (5 products) – Cotton made in Africa: 1,282 tonnes, equalling 4.7 per cent (15 products)
We have no reliable data on the share of sustainably produced wood according to FSC or the internal FTS standard as of yet. However, we are planning to introduce a systemic data collection process in 2011. | fully met |
EN 27 | Percentage of products sold and their packaging materials that are reclaimed by category. | fully met | |
Compliance |
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EN 28 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with environmental laws and regulations. | During the reporting period there was no incidence of non-compliance with environmental laws and regulations. | fully met |
Transport |
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EN 29 | Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. |
> Mobility
We have no data for Eastern Europe yet, but are working on a data collection process that is to be implemented by 2013. | fully met |
Overall |
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EN 30 | Total environmental protection expenditures and investments by type.
| We do not currently have comprehensive calculations of our environmental protection expenditures and investments. For data collection, we are committed to consistently and comprehensively recording, analysing and controlling sustainability-related data and work constantly to optimise our data acquisition processes. We are looking into the possibility of introducing an electronic data management system. The final decision is scheduled to take up to three years (until 2013), given that the introduction of such a system would incur high costs and require extensive process adjustments. | partially met |
Indicator | Tchibo’s comments | Degree of compliance | |
Management Approach |
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Management Approach |
> Responsibility in supply chains > Goals Management and the works council engage in regular dialogue, even exceeding legal requirements. | fully met | |
Employment |
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LA 1 | Total workforce by employment type, employment contract, and region. |
It is not possible to systematically collect the total number of temporary contracts out of our records. Momentarily, we are analysing the possibility to implement this survey option and we are planning to have a result until 2012. | fully met |
LA 2 | Total number and rate of employee turnover by age group, gender, and region. | The turnover rate at Tchibo GmbH in Germany was 9.7% in 2010 (7.4% in 2009). The rate among women was 9.2% in 2010 (6.4% in 2009), and 12% among men (8.9% in 2009). We didn’t break this information down further by age group and region, as we feel that this information doesn’t represent a significant added value for understanding Tchibo’s sustainability performance. Currently, a further breakdown of the turnover rate is technically not possible. | fully met |
LA 3 | Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. | We do not distinguish between full-time and temporary- or part-time when it comes to voluntary benefits provided to employees, nor by operations/sites. In Eastern Europe, we are currently drawing up a catalogue of company benefits.
| fully met |
Labor/management relations |
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LA 4 | Percentage of employees covered by collective bargaining agreements. | At Tchibo GmbH in Germany and Austria, 100% of all employees are under collective wage agreements. Also, all employees at the subsidiary that represents Tchibo in Romania are covered by in-house regulations that can be seen as equivalent to a collective wage agreement. In the other international subsidiaries in Switzerland, in Russia, Hungary, Poland, in Turkey, the Czech Republic and Slovakia, none of the employees are under collective agreements. | fully met |
LA 5 | Minimum notice period(s) regarding significant operational changes, including whether it is specified in collective agreements. | At Tchibo, employee participation takes place on the basis of existing laws. The most important body here is the works council, which is in constant, trustful interaction with the management. This is also and especially true for economic decisions regarding the development and future of the company and its jobs.
| fully met |
Occupational health and safety |
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LA 6 | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. | At Tchibo 100% of the workforce in Germany is represented in health and safety committees. In Austria, the formation of a health and safety committee is not required because there are fewer than 100 employees. There is no health and safety committee in Switzerland and in the Czech Republic, either. A health and safety officer has been appointed for Hungary, Poland, Turkey, Slovakia and Romania, in accordance with current laws. In Russia, we comply with all legal requirements. | fully met |
LA 7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities by region. | There were no work-related fatalities during the reporting period. We do not yet have exact figures on lost days, injuries etc. from Eastern Europe. However, we are working on a data collection process that is to be implemented by 2013. | fully met |
LA 8 | Education, training, counseling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. |
| fully met |
LA 9 | Health and safety topics covered in formal agreements with trade unions. | Occupational health and safety are regulated by law in Germany and are implemented by Tchibo according to the requirements. In addition, company agreements and/or organisational guidelines on health and safety topics are drawn up in coordination with the works council. We will be expanding these guidelines to all other Tchibo companies in other countries as well. Health and safety is a central component of the national sustainability programmes, which we are currently setting up. We will report on our progress in this area after we have implemented these programmes | fully met |
Training and education |
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LA 10 | Average hours of training per year per employee by employee category. | fully met | |
LA 11 | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | fully met | |
LA 12 | Percentage of employees receiving regular performance and career development reviews. | fully met | |
Diversity and equal opportunity |
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LA 13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. |
| fully met |
LA 14 | Ratio of basic salary of men to women by employee category. | Employees at Tchibo are paid strictly according to performance-based criteria as set out in the job requirements, not by gender. For this reason, we do not publish any figures for this indicator. Because of this, a systemic evaluation of the ratio between the salaries of employees is not possible. | fully met |
Indicator | Tchibo’s comments | Degree of compliance | |
Management Approach |
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Management Approach | fully met | ||
Investment and procurement practices |
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HR 1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. | > Coffee > Key performance indicators; section “Supply chain” | fully met |
HR 2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. | > Coffee > Key performance indicators; section “Supply chain” | fully met |
HR 3 | Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. | Training in our Code of Conduct, which bindingly upholds human rights, is completed as part of ongoing cooperation with individual departments, which is coordinated by Corporate Responsibility. The Code of Conduct is also an integral part of each and every employment contract.
| fully met |
Non-discrimination |
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HR 4 | Total number of incidents of discrimination and actions taken.
| There were no incidents of discrimination during the reporting period. | fully met |
Freedom of association and collective bargaining |
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HR 5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. | > Worker participation and input > Audits | fully met |
Child labor |
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HR 6 | Operations identified as having significant risk for incidents of child labor, and measures taken to contribute to the elimination of child labor. | > Audits
| fully met |
Forced and compulsory labor |
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HR 7 | Operations identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of forced or compulsory labor. | > Audits
| fully met |
Security practices |
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HR 8 | Percentage of security personnel trained in the organization's policies or procedures concerning aspects of human rights that are relevant to operations. | The Tchibo Code of Conduct is incorporated in all contracts with temporary employment agencies. These agencies commit themselves in writing to comply with the principles enshrined in the Tchibo Code of Conduct and inform their employees accordingly. This applies to our security personnel in particular. | fully met |
Indigenous rights |
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HR 9 | Total number of incidents of violations involving rights of indigenous people and actions taken. | We have no knowledge of such incidents. | fully met |
Indicator | Tchibo’s comments | Degree of compliance | |
Management Approach |
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Management Approach | fully met | ||
Community |
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SO 1 | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. | fully met | |
Corruption |
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SO 2 | Percentage and total number of business units analyzed for risks related to corruption
| As part of the risk assessment performed by the Internal Audit team at maxingvest ag, all business units are continuously monitored for corruption risks. | fully met |
SO 3 | Percentage of employees trained in organization's anti-corruption policies and procedures
| The prohibition of corruption is part of our binding Code of Conduct for all employees. It has been communicated to every employee and is also an element of the training and coaching programme for all employees. | fully met |
SO 4 | Actions taken in response to incidents of corruption
| There were no incidents reported to the ombudsperson’s office during the 2010 business year. | fully met |
Public policy |
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SO 5 | Public policy positions and participation in public policy development and lobbying
| We participate in public policy development and lobbying through our memberships. | fully met |
SO 6 | Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country | During the reporting period no financial and in-kind contributions were made to political parties, politicians or related institutions. | fully met |
Anti-competitive behavior |
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SO 7 | Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes | Legal proceedings in the wake of antitrust investigations initiated in 2009 have not been concluded yet. | fully met |
Compliance |
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SO 8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations | During the reporting period, no significant fines or non-monetary sanctions were imposed on Tchibo. | fully met |
Indicator | Tchibo’s comments | Degree of compliance | |
Management Approach |
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Management Approach | fully met | ||
Customer health and safety |
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PR 1 | Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. |
> www.tchibo-qualitaet.de (from the end of 2011 www.tchibo.com) | fully met |
PR 2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. | There was one product recall and two incidents of sales suspension during the reporting period. | fully met |
Product and service labelling |
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PR 3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | The statutory requirements for our products are posted on our website www.tchibo-qualitaet.de (from the end of 2011 www.tchibo.com). | fully met |
PR 4 | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. | There were no such incidents at Tchibo during the reporting period. | fully met |
PR 5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | fully met | |
Marketing communications |
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PR 6 | Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. | fully met | |
PR 7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. | There were no such incidents at Tchibo during the reporting period. | fully met |
Customer privacy |
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PR 8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | There were no substantiated complaints during the reporting period. | fully met |
Compliance |
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PR 9 | Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. | No significant fines were imposed during the reporting period. | fully met |
Indicator | Tchibo’s comments | Degree of compliance | |
FP 1 | Percentage of purchased volume from suppliers compliant with company’s sourcing policy
| > Coffee > Key performance indicators; section “Supply chain”
| fully met |
FP 2 | Percentage of purchased volume which is verified as being accordance with credible, internationally recognized responsible production standards, broken down by standard
| > Coffee > Key performance indicators; section “Supply chain” | fully met |
Labor/Management Relations |
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FP 3 | Percentage of working time lost due to industrial disputes, strikes and/or lock-outs, by country | There were no strikes at Tchibo during the reporting period. | fully met |
Healthy and Affordable Food |
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FP 4 | Nature, scope and effectiveness of any programs and practices (in-kind contributions, volunteer initiatives, knowledge transfer, partnerships and product development) that promote access to healthy lifestyles; the prevention of chronic disease; access to healthy, nutritious and affordable food; and improved welfare for communities in need | fully met | |
Customer Health and Safety |
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FP 5 | Percentage of production volume manufactured in sites certified by an independent third party according to internationally recognized food safety management system standards | Our German roasting plants are certified under the International Food Standard (IFS). | fully met |
FP 6 | Percentage of total sales volume of consumer products, by product category, that are lowered in saturated fat, trans fats, sodium and added sugars | Approximately 100 of our 840 shops have coffee machines with two milk containers. Here, we use low fat milk (1.5 per cent) to prepare our coffee specialties upon request from our customers. In 2010, we offered a range of dietary products and dietary supplements during three themed weeks. The portfolio was developed exclusively for Tchibo in cooperation with dietary experts at Lake Even. The product range included a low sugar chocolate bar. | fully met |
FP 7 | Percentage of total sales volume of consumer products, by product category, that contain increased nutritious ingredients like fiber, vitamins, minerals, phytochemicals or functional food additives | In 2010, we offered a range of dietary products and dietary supplements during three themed weeks. The portfolio was developed exclusively for Tchibo, in cooperation with dietary experts at Lake Even. The product range included a chocolate bar with increased protein content. We also offered a dietary meal enriched with fibres. | fully met |
Product and Service Labeling |
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FP 8 | Policies and practices on communication to consumers about ingredients and nutritional information beyond legal requirements | We comply with all legal obligations to disclose ingredients. Upon request, our staff informs customers about the ingredients and nutritional values of all beverages and pastries sold in our shops. | fully met |
Breeding and Genetics |
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FP 9 | Percentage and total of animals raised and/or processed, by species and breed type | Tchibo does not produce or sell meat or fish products. This indicator therefore does not apply to Tchibo. | fully met |
Animal Husbrandy |
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FP 10 | Policies and practices, by species and breed type, related to physical alterations and the use of anaesthetic
| We source conventional long-life milk, powdered milk and cream for our Coffee Bars. We are looking into the possibility of shifting to organic milk for use in our Coffee Bars, analysing purchase prices and available quantities. So far, this option was not profitable for Tchibo. The pastries sold in our shops, which Tchibo sources from external suppliers, also contain animal products such as eggs. Apart from referring to legal requirements, we cannot make any statement on animal feed and veterinary drugs used at our suppliers’ production facilities. | fully met |
FP 11 | Percentage and total of animals raised and/or processed, by species and breed type, per housing type | Tchibo does not produce or sell meat or fish products. This indicator therefore does not apply to Tchibo. | fully met |
FP 12 | Policies and practices on antibiotic, anti-inflammatory, hormone, and/or growth promotion treatments, by species and breed type | We source conventional long-life milk, powdered milk and cream for our Coffee Bars. We are looking into the possibility of shifting to organic milk for use in our Coffee Bars, analysing purchase prices and available quantities. So far, this option was not profitable for Tchibo. The pastries sold in our shops, which Tchibo sources from external suppliers, also contain animal products such as eggs. Apart from referring to legal requirements, we cannot make any statement on animal feed and veterinary drugs used at our suppliers’ production facilities. | fully met |
Transportation, Handling and Slaughter |
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FP 13 | Total number of incidents of non-compliance with laws and regulations, and adherence with voluntary standards related to transportation, handling, and slaughter practices for live terrestrial and aquatic animals | Tchibo does not produce or sell meat or fish products. This indicator therefore does not apply to Tchibo.
| fully met |