Clear communication, secure data

How Tchibo protects its consumers’ interests.

The information age has created myriad new communication channels. Tchibo uses these various channels to maintain contact with its customers, to inform them about the product range and to process orders. Our top concern is to protect the interests of consumers – in our daily business operations and in advertising.

The very foundation of our business success is the trust that our customers have in us. We make every effort to fulfil the expectations that this trust brings, on the one hand by providing innovative products and outstanding service, and on the other hand through our approach to data protection and advertising. We take numerous measures to ensure that our digital communication and advertising satisfy legal requirements as well as the high standards we set for ourselves.

Data protection

Tchibo takes the greatest care in processing coffee and selecting the consumer goods with which it provides a new experience every week. And Tchibo also operates with the greatest possible care when it comes to dealing with customer data. We apply the highest security standards to the processing of orders, placed for instance through tchibo.de. Tchibo implements all necessary measures to protect personal data, such as addresses and bank details, from unauthorised access.

Advertising

Advertising is an essential in the retail industry. Its overall objective is to draw attention to and provide information on products. Tchibo is committed to taking its responsibility seriously and complying with the core principles of competition law.