Sustainability management open/close CEO Statement Strategy and goals Challenges Strategic approach Interview with Achim Lohrie Fields of operation Organisation Review of 2010 goals Goals for 2011 Milestones Responsible business practices Compliance Risk management Stakeholders International Focal points Responsibility supply chains open/close Coffee Partners and standards Measures at origin Interview with Patrick Munyui The environment and the climate Consumer goods Code of Conduct Audits Qualification measures for suppliers WE report Working with stakeholders The environment For our customers open/close Customer orientation Service concept Shop service Customer service and complaints management Products Quality and safety Sustainable consumption Interview with Stefan Dierks Consumer protection Data protection Advertising Environmental protection open/close Climate protection Transport Energy consumption A story about energy efficiency Mobility Conserving resources Water Packaging Waste Biodiversity Employee benefits open/close Corporate culture Worker participation and input Work and family Interview with Kathrin Francken Training and Development Equal opportunities Health and safety Compensation and benefits Engagement with Society open/close Promoting education and traning Community involvement Facts & Figures open/close About this report Key performance indicators GRI index UN Global Compact Memberships and cooperations Prizes and awards Assurance statement
