Clear guidance: Our sustain­ability management system

GRI 102-18

We follow three principles in the sustainable design of our products and processes at our company and in our supply chains:

Our Code of Conduct forms the ethical ‘basis for doing business’ for all employees, no matter their hierarchy. In it, among other things we commit to full compliance with the law and trans­parency, as well as to contin­u­ously improve the ecological, social and societal aspects of our business processes.

Building on this, in the Tchibo DNA we make the following pledge: we take respon­si­bility for the ecological and social reper­cus­sions of our actions.

In putting the guide­lines into practice in our opera­tions, we concen­trate on the products and processes that have the biggest impact on people and the environment, and where our company is most able to exert influence.

For employees: Code of Conduct (CoC)

The Tchibo Code of Conduct (CoC) contains the guiding principles that govern our business activity. It is binding for all employees of Tchibo GmbH and the inter­na­tional business units, and also governs our dealings with business partners and customers. The CoC is based on the following inter­na­tional guide­lines and standards:

  • the UN Guiding Principles on Business and Human Rights
  • the United Nations (UN) Decla­ration of Human Rights
  • the conven­tions of the Inter­na­tional Labour Organ­i­sation (ILO)
  • the United Nations (UN) Convention on the Rights of the Child
  • the guide­lines of the Organ­i­sation for Economic Cooper­ation and Devel­opment (OECD) for multi­na­tional enter­prises

The CoC prohibits all employees from engaging in any forms of corruption, and granting or accepting of an undue advantage. If an employee violates any of the principles, they face sanctions under labour law. In 2017, we updated the Code of Conduct to help employees better under­stand its under­lying guide­lines, and make them easier to apply.

For suppliers and business partners: Social and Environ­mental Code of Conduct (SCoC)

The Tchibo Social and Environ­mental Code of Conduct (SCoC), which we developed in cooper­ation with stake­holders, forms the basis of work with Non Food business partners. It mandates lawful and ethical conduct for our suppliers, business partners and service providers. Among other things, it defines minimum require­ments for working condi­tions and environ­mental standards in the production of our consumer goods, and is the basis of all purchasing contracts. In 2016, we revised and supple­mented the SCoC to reflect our increased environ­mental require­ments as well as various voluntary commit­ments. These include our Detox Commitment and our partic­i­pation in the Partnership for Sustainable Textiles. 

In the preamble of our SCoC, we have expanded the principles we orient ourselves by: besides the Rio Decla­ration of 1992 and the United Nations Guiding Principles on Business and Human Rights, we explicitly recognise the ILO Decla­ration of Principles on Multi­na­tional Enter­prises and Social Policy, the principles of the United Nations Global Compact, and the OECD Guide­lines for Multi­na­tional Enter­prises. We share the vision of a sustainable future as set out in the United Nations 2030 Agenda for Sustainable Devel­opment, and are working to implement social and environ­mental standards in our supply chains.

Since 2006, the SCoC has codified the ban on child labour as defined by the ILO conven­tions. In 2016, we inten­sified the require­ments our suppliers must meet in the event of imper­mis­sible child labour: if imper­mis­sible child labour is detected at a factory, the supplier is required to take remedial measures and preventive measures, and to document them in a traceable manner for future reference.

With regard to our Detox Commitment, we have added an environ­mental requirement to the SCoC: All factories that produce consumer goods for Tchibo must have an effective Chemicals Management System (CMS) in place. It must document the entire lifecycle of chemicals, including their purchase, storage, trans­portation, use, safe disposal, and release of chemicals respec­tively.

Firmly anchored: respon­si­bil­ities, key objec­tives and topic management

Sustain­ability management is integrated into all depart­ments and anchored at all levels in our company. Its overall coordi­nation and management is in the hands of the Corporate Respon­si­bility direc­torate, which was created in 2006. Our Corporate Respon­si­bility Director reports directly to the Chairman of the Board and, together with her employees, supports the depart­ments in imple­menting and further devel­oping their sustain­ability goals. The Corporate Respon­si­bility direc­torate also coordi­nates higher-level and department-specific stake­holder management. 

Keeping in mind the overall strategic goal of ‘Tchibo on the way towards becoming a 100 % sustainable business’, the depart­ments develop guide­lines for necessary processes of ecological and social trans­for­mation. To achieve these key objec­tives, each department formu­lates sub-goals and develops measures for their imple­men­tation. Integrated into the company-wide target system, the depart­ments’ key objec­tives and sub-goals and their fulfilment also affect the fixed and variable compo­nents remuner­ation of employees across all hierar­chical levels.

Each year, the Corporate Respon­si­bility direc­torate checks the extent to which the depart­ments’ sub-goals have been achieved, and reports the results to the Chairman of the Management Board (CEO) - after consul­tation with the depart­ments. If necessary, the targets for the following business year are adjusted, and new targets are adopted.

By contin­u­ously collecting and evalu­ating key perfor­mance indicators in our sustain­ability management system, we can system­at­i­cally manage our sustain­ability efforts across all depart­ments.