Key figures

We continuously measure our sustainability-related performance using meaningful key figures. They demonstrate progress, but also point to necessary improvements and thus form the basis for managing our sustainability activities.

Coffee & consumer goods

Coffee value chain

	Unit	2020	2019	2018	2017	2016
Certified coffee`Proportion of the certified green coffee included in the Tchibo sustainability concept as a percentage of the total volume of green coffee supplied to Tchibo roasting facilities and third-party roasting facilities for production during the reporting period.`	%	21	22	30	26	36	`Since 2016, we have been reducing the proportion of certified high-quality green coffee in order to use the financial resources freed up to establish our own coffee sustainability programme.`
Projects carried out as part of Tchibo Joint Forces!®`Number of projects carried out or completed as part of Tchibo Joint Forces!® since 2009.`	Number	20	17	16	16	13

Consumer goods value chain

	Unit	2020	2019	2018	2017	2016
Producers`Number of producers manufacturing consumer goods for Tchibo in the main selling year (MSY).`	Number	752	722	621	616	700
Signed SCoC`Percentage of producers who have signed the Social and Environmental Code of Conduct (SCoC).`	%	100	100	100	100	100
Direct business `Proportion of projects purchased directly as a percentage of all purchasing projects.`	%	86	84	79	76	72
Producing countries `Percentage of projects purchased by producing country.`	Unit	2020	2019	2018	2017	2016
China	%	54	54	52	56	62
Bangladesh	%	11	8	12	8	5
Turkey	%	7	7	8	6	5
Myanmar	%	5	3	5	2	1
India	%	3	5	4	5	4
Vietnam	%	3	3	3	N/A	N/A
Germany	%	6	6	4	6	5
OthersOthers in 2016: 33 countries: AT, BA, CH, CZ, DK, EG, ES, ET, GB, HU, ID, IL, IN, IT, KH, KR, LA, LB, LK, LV, MM, MY, NL, PH, PK, PL, PT, RO, SK, TH, TN, TW, UA and VN; in 2017: 28 countries: AT, BA, CH, CZ, DK, EG, ET, FR, HU, ID, IL, IT, KH, LA, LB, LK, MM, MY, NL, PK, PL, PT, RO, TH, TN, TW, UA and VN; in 2018: 24 countries: AT, BA, CH, CZ, EG, ET, FR, HU, ID, IL, IT, KH, LA, LB, LK, NL, PK, PL, PT, RO, TH, TN, TW and VN; in 2019: AT, BA, BE, CH, CZ, DK, EG, ES, ET, FR, GR, HU, ID, IL, IT, KH, KR, LA, LB, LK, LT, MK, NL, PH, PK, PL, PT, RO, TH, TN, TW, UA, US and ZA; in 2020: 33 countries: PK, KH, ID, LA, LK, PL, IT, TH, TW, TN, CZ, NL, KR, HU, EG, CH, LB, BA, RO, FR, IL, SI, AT, BG, LV, PT, GR, BE, GT, UA, CA, HR, US	%	12	13	16	20	18
WE producers`Number of producers who have taken part in the Worldwide Enhancement of Social Quality (WE) training programme since 2007.`	Number	424	405	387	362	342	`This figure includes all producers who have taken part in the WE programme – including those who did not complete the programme.`
WE producers in the main selling year`Number of WE producers manufacturing goods for Tchibo in the main selling year (MSY).`	Number	182	184	189	197	202	`In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.`
WE products `Percentage of purchasing projects implemented with WE producers.`	%	58	57	69	62	60	`In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.`
WE purchasing volumes`Percentage of purchasing volume manufactured by WE producers.`	%	66	64	73	70	67
WE purchasing volumes in high-risk countries`Percentage of purchasing volume from high-risk countries that were manufactured by WE producers.`	%	70	68	76	72	72	We took into account all producing countries for the reporting period (see also those listed under ‘Others’ below). This excludes all EU countries (with the exception of Bulgaria, Czech Republic, Hungary, Poland, Romania, Slovakia), Israel, Japan, Switzerland, South Korea and the USA. Based on a risk analysis, these countries were excluded because other effective mechanisms exist there to ensure compliance with social and environmental standards (for example, a functioning legal system, freedom of the press and closer scrutiny by government authorities).
WE coverage by country`Proportion of purchasing projects with WE producers compared to the total number of purchasing projects per producing country.`	Unit	2020	2019	2018	2017	2016
China	%	53	58	72	67	63
Bangladesh	%	88	88	96	100	93
Turkey	%	92	97	100	87	94
Myanmar	%	99	100	100	98	91
India	%	91	58	68	65	68
Vietnam	%	65	60	61	31	57
Ethiopia	%	`No purchasing projects received from Ethiopia in 2020`	100	100	100	100
Laos	%	100	100	100	100	100
Cambodia	%	91	89	91	92	94
Pakistan	%	87	97	85	74	61
Number of wet-processing facilities`Upstream suppliers in the textile sector with high consumption of water and chemicals for e.g. dyeing and finishing`	Number	334	308	316	166	N/A
Level of transparency in wet-processing facilities`Percentage of textile products with available information about relevant preliminary stages`	%	99	96	98	91	N/A
Social and environmental audits by audit type`Number of internal and external social and environmental audits performed, broken down by audit type.`	Unit	2020	2019	2018	2017	2016
Total	Number	521	570	662	612	488
Internal social and environmental audits	Number	96	231	271	379	361	`Internal social and environmental audits are commissioned by Tchibo itself.`
External social and environmental audits	Unit	425	339	391	233	127	`External social and environmental audits are submitted to Tchibo by the producers and suppliers themselves.`
Social and environmental audits by country`Number of internal and external social and environmental audits performed, broken down by producing country.`	Unit	2020	2019	2018	2017	2016
Total	Number	521	570	662	612	488
China	Number	412	417	490	401	332
India	Number	11	40	49	46	36
Bangladesh	Number	23	13	36	31	17
Vietnam	Number	16	18	17	52	12
Others	Number	59	82	70	82	92	`Others in 2016: 13 countries: CZ, ID, KH, LK, MM, MK, MY, PH, PL, RO, TH, TW and TR; in 2017: 19 countries: BA, BR, BY, CZ, DE, EG, ID, IT, KH, LK, MM, PH, PK, PL, RO, TH, TN, TR and TW; in 2018: 24 countries: BA, BG, BR, CZ, EG, GR, HU, ID, IL, IT, KH, LB, LK, MK, MM, MY, PH, PK, PL, TH, TN, TR, TW and ZA. Others in 2019, 14 countries: PK, BA, BG, KH, CZ, ID, IL, MM, PL, RO, LK, TW, TH, TR`
Responsibly produced cotton`Proportion of textiles made from or containing ‘Organic Cotton’, ‘Cotton made in Africa’, ‘Appachi ECO-LOGIC Cotton’ or ‘GOTS’.`	%	96	89	86	80	80
Sustainable man-made cellulosic fibres `Proportion of textiles with man-made cellulosic fibres (viscose, modal, tencel or micro modal) produced in cooperation with Lenzing AG and Birla Cellulose from responsible sources and according to more environmentally friendly standards.`	%	95	76	78	78	81
Recycled synthetic or biosynthetic fibres`Proportion of synthetics products with synthetic fibres made from recycled or bio-based materials as the main material (>50%)`	%	14	5	2	0	N/A
Recycled plastic or bioplastic`Proportion of plastic products containing plastic from recycled or bio-based materials as the main material (>50%)`	%	5	7	7	N/A	N/A
Wood and paper from responsible sources (FSC® certified)`Proportion of products with a wood/pulp component (except textiles), which are certified according to the criteria of the Forest Stewardship Council (FSC®).`	%	34	53	41	58	40	`The key figure calculated for 2016 is an approximate value, as we revised our measurement and analysis of key figures at that time. It does not include the proportions from regional sources for the year 2016. The key figures for reporting years 2018 and 2019 were adjusted downwards in 2020 as the key figure no longer includes wood/pulp components from regional forestry.`
Wood and paper from responsible sources (FTS standard)`Proportion of products with a wood/pulp component (except textiles), which meet the FTS standard (traceability as per EU Timber Trading Regulation).`	%	100	100	100	100	100
Chrome-free leather`Proportion of leather products made using a chrome-free tanning process.`	%	100	100	100	100	100

Environmental protection

In the following carbon footprint tables, we do not show the values for 2016, as we have completely revised our carbon footprint method in 2019 with retroactive effect from 2017. The scope was expanded to include our foreign subsidiaries and now covers the entire Tchibo GmbH. Methodologically, we have more up-to-date emission factors and are aligned with the recognised Greenhouse Gas Protocol. These extensive changes mean that the carbon footprint is no longer comparable with the information published in previous sustainability reports.

Scope 1: Direct emissions [CO2e]

	Unit	2020	2019	2018	2017
Total Emissions	Tonnes	21,145	23,211	24,167	25,045
Stationary combustion	Tonnes	17,643	19,181	19,903	20,544
Head office, Hamburg	Tonnes	0	0	0	0
International administrative offices	Tonnes	67	108	115	107
German shops	Tonnes	2.601	3,749	4,115	4,447
International shops	Tonnes	542	564	582	602
Roasting facilities	Tonnes	13,414	13,770	14,045	14,307
Warehouses	Tonnes	1,019	990	1,046	1,081
Mobile combustion (vehicle fleet)	Tonnes	3,503	4,031	4,264	4,501

Scope 2: Indirect emissions, location-based method [CO2e]

	Unit	2020	2019	2018	2017
Total Emissions	Tonnes	39,964	45,061	47,248	48,311
Electricity	Tonnes	39,199	44,107	46,275	47,199
Head office, Hamburg	Tonnes	2,801	3,360	3,596	3,501
International administrative offices	Tonnes	646	698	794	791
German shops	Tonnes	8,858	10,043	10,638	10,934
International shops	Tonnes	5,040	6,971	6,264	6,129
Roasting facilities	Tonnes	18,894	19,905	21,560	22,053
Warehouses	Tonnes	2,958	3,130	3,423	3,791
Heating and air conditioning	Tonnes	765	954	973	1,113
Head office, Hamburg	Tonnes	670	722	702	830
International administrative offices	Tonnes	198	39	50	36
German shops	Tonnes	0	0	0	0
International shops	Tonnes	198	193	221	247
Roasting facilities	Tonnes	0	0	0	0
Warehouses	Tonnes	0	0	0	0

Scope 3: Indirect emissions, upstream and downstream in the value chain [CO2e]

	Unit	2020	2019	2018	2017
Total Emissions	Tonns	888,763	869,542	864,116	1,007,474
Scope 3.1 – Purchased goods and services	Tonnes	754,820	752,460	741,108	880,515
Coffee	Tonnes	196,184	197,081	191,986	212,818
Textiles	Tonnes	262,661	244,170	260,847	350,701
Consumer goods	Tonnes	119,783	115,897	110,448	135,299
Centralised purchasing`Due to changes in the basis of calculation, comparable data for 2017 is not available; the values for 2018 were therefore assumed.`	Tonnes	174,041	193,558	176,415	176,415
Tchibo Mobile	Tonnes	2,151	1,754	1,412	5,282
Scope 3.2 – Capital goods	Tonnes	29,230	17,230	28,881	28,881
Scope 3.3 – Fuel- and energy-related emissions	Tonnes	6,814	7,673	7,928	8,282
Scope 3.4 – Transportation and distribution (upstream)	Tonnes	77,795	76,192	70,456	74,405
Scope 3.5 – Waste	Tonnes	230	247	274	403
Scope 3.6 – Business travel	Tonnes	159	2,029	2,027	2,392
Scope 3.7 – Employee commuting	Tonnes	5,502	6,733	6,974	7,415
Scope 3.8 – Upstream leased assets	Tonnes	N/A	N/A	N/A	N/A
Scope 3.9 – Transportation and distribution (downstream)	Tonnes	N/A	N/A	N/A	N/A
Scope 3.10 – Processing of sold products	Tonnes	N/A	N/A	N/A	N/A
Scope 3.11 – Use of sold products	Tonnes	13,890	6,571	5,993	4,693
Scope 3.12 – End-of-life treatment of sold products	Tonnes	N/A	N/A	N/A	N/A
Scope 3.13 – Downstream leased assets	Tonnes	N/A	N/A	N/A	N/A
Scope 3.14 - Franchises	Tonnes	324	407	475	488
Scope 3.15 – Investments	Tonnes	N/A	N/A	N/A	N/A

Sum total for Scope 1, 2 and 3 [CO2e]

	Unit	2020	2019	2018	2017
Total emissions, location-based method	Tonnes	949,872	937,814	935,531	1,080,830
Total emissions, market-based method	Tonnes	923,537	908,606	904,678	1,048,905

Packaging and waste

	Unit	2020	2019	2018	2017	2016
Quantity of packaging materials put into circulation by Tchibo	Tonnes	14,574	13,575	16,770	17,268	18,668
Paper/cardboard	Tonnes	10,519	9,317	11,700	11,959	13,606
Plastic	Tonnes	1,948	2,255	2,984	2,866	2,619
Composite packaging	Tonnes	1,830	1,713	1,784	2,138	2,024
Glass	Tonnee	261	269	269	275	386
Aluminium	Tonnes	1	3	8	9	13
Tin	Tonnes	3	16	12	9	9
Other	Tonnes	12	2	13	12	11
Waste at Tchibo administrative, production and storage sites `The operational cooperation with a new waste management service provider took place from April 2018; the data presented here therefore corresponds to an extrapolation based on the values from April to December 2018. These are approximate values, as the data were not finalised at the time of going to press.`	Tonnes	7,279	8,616	8,909	11,161	10,582
Paper, card, cardboard	Tonnes	4,178	5,171	5,303	6,172	6,290
Municipal waste	Tonnes	560	503	927	2,000	1,506
Waste from producing/processing food	Tonnes	846	780	1,626	1,941	1,695
Mixed packaging	Tonnes	331	431	449	182	199
Plastic waste	Tonnes	269	310	291	159	127
Bulky waste	Tonnes	3	10	5	55	62
Wood	Tonnes	110	107	94	184	544
Glass	Tonnes	4	12	41	61	0
Metal`Due to the cooperation with a new disposal service provider, this data has been newly collected since 2018.`	Tonnes	86	95	120	N/A	N/A
Used appliances	Tonnes	9	12	19	389	156
Hazardous waste `According to the Waste Catalogue Ordinance`	Tonnes	10	8	11	12	2
Construction and demolition waste	Tonnes	6	180 `In 2019, construction work was completed at our roasting site in Hamburg, which resulted in 170 tonnes of construction waste.`	1	6	1
Other waste `Due to the cooperation with a new disposal service provider, this data has been newly collected since 2018.`	Tonnes	865	997	22	N/A	N/A
Waste at warehousing facilities operated by service providers`Tchibo began working with a new waste management service provider in April 2018; the data presented here is therefore an extrapolation based on the values from April to December 2018. They are approximate values since the final data was not available at the time of going to press.`	Tonnes	4,309	4,182	4,497	8,036	6,573
Paper, card, cardboard	Tonnes	3,481	3,348	3,523	6,272	5,241
Municipal waste	Tonnes	224	342	508	483	546
Waste from producing and processing food	Tonnes	0	0	0	0	0
Mixed packaging	Tonnes	403	319	291	179	164
Plastic waste	Tonnes	145	148	98	0	0
Bulky waste	Tonnes	8	3	`The value for bulky waste is summarised under the key figure municipal waste.`	1,096	622
Wood	Tonnes	47	21	78	2	0
Ceramics	Tonnes	0	0	0	0	0
Used appliances	Tonnes	0	0	0	1	0
Hazardous waste `according to the Waste List Ordinance`	Tonnes	0	0	0	0	0
Construction and demolition waste	Tonnes	0	0	0	2	0
Waste by type and disposal method`The operational cooperation with a new waste management service provider took place from April 2018; the data presented here therefore corresponds to an extrapolation based on the values from April to December 2018. These are approximate values, as the data were not finalised at the time of going to press.`	Unit	2020	2019	2018	2017	2016
Hazardous waste	Tonnes	10	8	11	12	2
Composted	Tonnes	0	0	N/A	N/A	N/A
Recycled	Tonnes	1	2	N/A	N/A	N/A
Incinerated	Tonnes	10	6	N/A	N/A	N/A
Landfilled	Tonnes	0	0	N/A	N/A	N/A
Non-hazardous waste	Tonnes	11,591	12,816	12,922	20,934	17,073
Composted	Tonnes	846	780	800	1,747	1,529
Recycled	Tonnes	9,916	10,347	11,992	18,124	14,748
Incinerated	Tonnes	829	1,689	130	939	726
Landfilled	Tonnes	0	0	1	124	70

Employees

Personnel structure

	Unit	2020	2019	2018	2017	2016
Employees `The key figures given relate to both full-time and part-time employees, excluding interns, employees not on paid leave and employees on maternity or parental leave.`	Number	6,761	6,962	7,034	7,534	7,481
Women	Number	5,247	5,478	5,570	6,018	6,024
Men	Number	1,514	1,484	1,464	1,516	1,457
Trainees and apprentices `Number of apprentices and trainees, broken down by gender.`	Unit	2020	2019	2018	2017	2016
Apprentices	Number	325	277	208	196	145
Women	Number	238	210	153	148	95
Men	Number	87	67	55	48	50
Trainees	Number	15	10	7	7	3
Women	Number	9	7	5	5	3
Men	Number	6	3	2	2	0
Employees by area of activity `Number of employees, broken down by area of activity and gender.`	Unit	2020	2019	2018	2017	2016
In stores	Number	3,796	4,046	4,086	4,481	4,612
Women	Number	3,670	3,915	3,997	4,387	4,510
Men	Number	126	131	89	94	102
In offices	Number	2,503	2,457	2,495	2,563	2,396
Women	Number	1,480	1,469	1,475	1,521	1,415
Men	Number	1,023	988	1,020	1,042	981
In the field	Number	243	243	252	287	279
Women	Number	76	70	75	89	79
Men	Number	167	173	177	198	200
Roasting facilities	Number	219	216	201	203	194
Women	Number	21	24	23	21	20
Men	Number	198	192	178	182	174
Employees by employment relationship `Proportion of employees with a full-time or part-time contract, broken down by gender.`	Unit	2020	2019	2018	2017	2016
Part time	%	60	62	63	64	66
Women	%	95	96	96	96	96
Men	%	5	4	4	4	4
Full time	%	40	38	37	36	34
Women	%	51	51	51	52	51
Men	%	49	49	49	48	49
Employees by work contract `Proportion of employees with a temporary or permanent work contract, broken down by gender.`	Unit	2020	2019	2018	2017	2016
Permanent	%	89	87	88	87	88
Women	%	77	78	79	79	80
Men	%	23	22	21	21	20
Temporary	%	11	13	12	13	12
Women	%	82	84	83	85	87
Men	%	18	16	17	15	13
Distribution of pay grades `including shops and commercial`	Unit	2020	2019	2018	2017	2016
Grade 7-5	%	50	51	53	54	54
Women	%	56	56	57	58	57
Men	%	44	44	43	42	43
Grade 4	%	42	40	38	38	37
Women	%	56	56	56	55	55
Men	%	44	44	44	45	45
Grade 3-2	%	8	8	8	8	8
Women	%	42	40	36	38	39
Men	%	58	60	64	62	61
Higher pay grades	%	1	1	1	1	1
Women	%	22	24	21	13	14
Men	%	78	76	79	87	86
Age structure `Age structure in the workforce as a whole, presented in 3 age groups (<30 years old, 30-50 years old, >50 years old), broken down by gender.`	Unit	2020	2019	2018	2017	2016
< 30 years	%	16	16	15	15	15
Women	%	71	74	77	77	79
Men	%	29	26	23	23	21
30-50 years	%	39	39	50	50	51
Women	%	82	77	79	79	80
Men	%	18	23	21	21	20
> 50 years	%	45	41	35	35	35
Women	%	76	83	83	83	83
Men	%	24	17	17	17	17
Nationalities `Proportion of German citizens, EU citizens and non-EU citizens.`	Unit	2020	2019	2018	2017	2016
German citizens	%	91	90	91	92	93
EU citizens	%	5	6	6	5	4
Non-EU citizens	%	4	4	3	3	3
Employees with severe disabilities `Proportion of employees with severe disabilities in the workforce as a whole, broken down by business unit.`	Unit	2020	2019	2018	2017	2016
Tchibo GmbH	%	6	6	7	6	6
Tchibo Manufacturing	%	6	6	7	7	12
Average proportion	%	6	7	6	6	6

New appointments and departures

	Unit	2020	2019	2018	2017	2016
New appointments `New appointments (excluding apprentices and trainees), broken down by age group, gender and area of employment.`	Number	774	1,119	796	1,188	1,019
Women	Number	559	867	623	943	844
Men	Number	215	252	173	245	175
< 30 years	Unit	341	547	386	574	513
Women	Number	244	411	309	458	415
Men	Number	97	136	77	116	98
30-50 years	Number	354	436	346	494	435
Women	Number	253	335	258	377	362
Men	Number	101	101	88	117	73
> 50 years	Unit	79	136	64	120	71
Women	Number	62	121	56	108	67
Men	Number	17	15	8	12	4
In stores	Number	433	793	528	730	757
Women	Number	388	700	487	683	696
Men	Number	45	93	41	47	61
In offices	Number	310	277	249	406	230
Women	Number	167	158	130	244	139
Men	Number	143	119	119	162	91
In the field	Number	9	20	3	37	22
Women	Number	4	8	3	13	7
Men	Number	5	12	0	24	15
Roasting facilities	Number	22	29	16	15	10
Women	Number	0	1	3	3	2
Men	Number	22	28	13	12	8
New apprentices and trainees `Number of new apprentices and Trainees, broken down by gender.`	Unit	2020	2019	2018	2017	2016
Apprentices	Number	146	119	70	99	29
Women	Number	113	78	51	80	18
Men	Number	33	41	19	19	11
Trainees	Number	11	7	3	5	2
Women	Number	6	1	3	4	2
Men	Number	5	6	0	1	0
Staff turnover `Number of staff leaving as a proportion of the average number of staff, broken down by area of employment and gender.`	Unit	2020	2019	2018	2017	2016
Total	%	10	13	12	10	11
Women	%	10	13	12	10	11
Men	%	11	13	13	9	11
< 30 years	%	25	31	N/A	N/A	N/A
30-50 years	%	10	13	N/A	N/A	N/A
> 50 years	%	4	6	N/A	N/A	N/A
In stores	%	12	16	13	12	12
Women	%	11	15	13	11	12
Men	%	32	49	41	44	51
In offices	%	8	9	10	7	9
Women	%	7	9	9	7	9
Men	%	9	11	12	7	9
In the field	%	5	7	8	9	9
Women	%	4	9	7	11	12
Men	%	6	6	9	8	7
Roasting facilities	%	9	6	6	5	3
Women	%	4	0	0	8	4
Men	%	10	7	7	5	3
Reasons for leaving `Reasons for leaving, broken down by type and gender.`	Unit	2020	2019	2018	2017	2016
Employee dismissals	%	67	66	72	74	68
Women	%	81	83	81	86	85
Men	%	19	17	19	14	15
Mutually agreed terminations	%	24	28	23	20	26
Women	%	76	78	77	76	77
Men	%	24	22	23	24	23
Incapacity to work / disability	%	2	1	1	1	2
Women	%	100	100	75	100	93
Men	%	0	0	25	0	7
Death	%	1	1	1	1	1
Women	%	63	78	43	73	86
Men	%	37	22	57	27	14
No reason given	%	6	5	4	4	4
Women	%	45	58	67	52	71
Men	%	55	42	33	48	29

Talent management

	Unit	2020	2019	2018	2017	2016
Hours spent on training and professional development `Training that took place in shops is not included here.`	Hours	13,314	35,974	40,197	37,553	36,381	`In 2020, significantly shorter education and training formats were offered due to the COVID-19 pandemic and the associated mobile working.`
Staff training and development `Number of employees who have participated in training and further education`	Number	5,813	4,369	4,284	4,484	3,524
Abgeschlossene Ausbildungen`Number of apprentices and trainees who have completed their training their trainee programme, broken down by area of employment and gender. Training completed at our sites in Gallin and Neumarkt are not included here.`	Unit	2020	2019	2018	2017	2016
Total	Number	70	26	48	36	25
In stores	Number	56	18	38	21	15
In offices	Number	10	7	8	11	8
In the field	Number	0	0	0	2	0
Roasting facilities	Number	4	1	2	2	2
Women	Number	56	20	40	24	19
Men	Number	14	6	8	10	6

Balance

	Unit	2020	2019	2018	2017	2016
Employees on parental leave `Number of salaried employees on full-time parental leave (i.e. without working part time at the same time)`	Number	123	146	168	166	167
In stores	Number	59	72	89	101	69
In offices	Number	59	69	75	62	91
In the field	Number	4	4	3	3	7
Roasting facilities	Number	1	1	1	0	0
Integration of parental leave after three months`Proportion of employees who were employed at Tchibo three months after the end of a period of parental leave lasting at least three months.`	%	90	86	92	94	72
In stores	%	86	89	94	100	74
In offices	%	93	84	91	86	79
In the field	%	100	75	33	80	43
Roasting facilities	%	100	100	100	-	-

Occupational health management

	Unit	2020	2019	2018	2017	2016
Workplace accidents per 1,000 employees `Workplace accidents per 1,000 employees (excluding minor accidents, cumulatively across our production and warehouse sites, shops and administrative offices)`	Number	12	23	20	24	25
Sick days `Number of paid sick days relative to the average number of employees.`	Unit	2020	2019	2018	2017	2016
Total	Number	12	13	13	12	12
Women	Number	12	13	14	13	13
Men	Number	9	10	10	9	10
In stores	Number	13	14	15	13	14
Women	Number	13	14	15	13	14
Men	Number	12	10	15	13	14
In offices	Number	9	10	10	10	10
Women	Number	9	10	11	11	11
Men	Number	9	9	9	9	9
In the field	Number	7	9	9	8	7
Women	Number	10	11	13	11	9
Men	Number	6	7	7	6	6
Roasting facilities	Number	13	16	15	15	18
Women	Number	15	15	13	15	22
Men	Number	16	16	15	15	17
Absence rate`Proportion of paid sickness hours relative to the total number of target working hours over a 12-month period.`	Unit	2020	2019	2018	2017	2016
Total	%	5	5	5	5	5
Women	%	5	5	5	5	5
Men	%	4	4	4	4	4
In stores	%	5	5	6	5	5
Women	%	5	5	6	5	5
Men	%	5	4	6	5	6
In offices	%	4	5	4	4	4
Women	%	4	5	5	5	5
Men	%	4	4	4	4	4
In the field	%	3	4	4	3	3
Women	%	4	6	6	5	4
Men	%	2	3	3	3	3
Roasting facilities	%	6	7	6	6	7
Women	%	4	7	6	7	10
Men	%	6	7	6	6	7
Work-related fatalities`Number of work-related fatalities within the total workforce and amongst independent contractors.`	Number	0	0	0	0	0