Key figures

We continuously measure our sustainability-related performance using meaningful key figures. They demonstrate progress, but also point to necessary improvements and thus form the basis for managing our sustainability activities.

Coffee & consumer goods

Coffee value chain

	Unit	2022	2021	2020	2019
Certified coffee`Proportion of the certified green coffee included in the Tchibo sustainability concept as a percentage of the total volume of green coffee supplied to Tchibo roasting facilities and third-party roasting facilities for production during the reporting period.`	%	19	20	22	22	`Since 2016, we have been reducing the proportion of certified high-quality green coffee in order to use the financial resources freed up to establish our own coffee sustainability programme.`
Projects carried out as part of Tchibo Joint Forces!®`Number of projects carried out or completed as part of Tchibo Joint Forces!® since 2009.`	Number	22	20	19	17

Consumer goods value chain

	Unit	2022	2021	2020	2019
Producers`Number of producers manufacturing consumer goods for Tchibo in the main selling year (MSY).`	Number	722	781	752	722
Direct business `Proportion of projects purchased directly as a percentage of all purchasing projects.`	%	84	83	86	84
Producing countries `Percentage of projects purchased by producing country.`	Unit	2022	2021	2020	2019
China	%	53	51	54	54
Bangladesh	%	13	13	11	8
Turkey	%	8	9	7	7
Myanmar	%	2	5	5	3
India	%	4	3	3	5
Vietnam	%	3	3	3	3
Germany	%	6	5	6	6
Other2019: AT, BA, BE, CH, CZ, DK, EG, ES, ET, FR, GR, HU, ID, IL, IT, KH, KR, LA, LB, LK, LT, MK, NL, PH, PK, PL, PT, RO, TH, TN, TW, UA, US and ZA; 2020: 33 countries: PK, KH, ID, LA, LK, PL, IT, TH, TW, TN, CZ, NL, KR, HU, EG, CH, LB, BA, RO, FR, IL, SI, AT, BG, LV, PT, GR, BE, GT, UA, CA, HR, US; 2021: 27 countries: PK, KH, LA, PL, IT, TW, LK, TH, TN, NL, CZ, AT, HU, ID, CH, SI, BA, PT, IL, EG, RO, BG, BE, KR, FR, GR, UA; 2022: 31 countries: AT, BA, BE, BG, CH, CZ, DK, EG, ES, FI, HU, ID, IL, IT, KH, KR, LA, LK, LT, LV, MY, NL, PK, PL, PT, RO, SI, SK, TH, TN, TW	%	11	11	12	13
WE producers`Number of producers who have taken part in the Worldwide Enhancement of Social Quality (WE) training programme since 2007.`	Number	435	432	424	405	`This figure includes all producers who have taken part in the WE programme – including those who did not complete the programme.`
WE producers in the main selling year`Number of WE producers manufacturing goods for Tchibo in the main selling year (MSY).`	Number	153	170	182	184	`Since 2019: In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.`
WE products `Percentage of purchasing projects implemented with WE producers.`	%	49	56	58	57	`Since 2019: In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.`
WE purchasing volumes`Percentage of purchasing volume manufactured by WE producers.`	%	64	67	66	64
WE purchasing volumes in high-risk countries`Percentage of purchasing volume from high-risk countries that were manufactured by WE producers.`	%	68	71	70	68	We took into account all producing countries for the reporting period (see also those listed under ‘Others’ below). This excludes all EU countries (with the exception of Bulgaria, Croatia, Hungary, Poland, Romania), Australia, Canada, Hong Kong, Japan, Switzerland, South Korea and the UK. Based on a risk analysis, these countries were excluded because other effective mechanisms exist there to ensure compliance with social and environmental standards (for example, a functioning legal system, freedom of the press and closer scrutiny by government authorities).
WE coverage by country`Proportion of purchasing projects with WE producers compared to the total number of purchasing projects per producing country.`	Unit	2022	2021	2020	2019
China	%	45	48	53	58
Bangladesh	%	78	80	88	88
Turkey	%	78	93	92	97
Myanmar	%	100	92	99	100
India	%	65	70	91	58
Vietnam	%	66	67	65	60
Ethiopia	%	`No purchasing projects received from Ethiopia in 2022`	`No purchasing projects received from Ethiopia in 2021`	`No purchasing projects received from Ethiopia in 2020`	100
Laos	%	94	100	100	100
Cambodia	%	100	100	91	89
Pakistan	%	65	77	87	97
Number of wet-processing facilities`Upstream suppliers in the textile sector with high consumption of water and chemicals for e.g. dyeing and finishing`	Number	250	348	334	308
Level of transparency in wet-processing facilities`Percentage of textile products with available information about relevant preliminary stages`	%	95	95	99	96
Social and environmental audits by audit type`Number of internal and external social and environmental audits performed, broken down by audit type.`	Unit	2022	2021	2020	2019
Total	Number	778	749	521	570
Internal social and environmental audits	Number	79	182	96	231	`Internal social and environmental audits are commissioned by Tchibo itself.`
External social and environmental audits	Unit	699	567	425	339	`External social and environmental audits are submitted to Tchibo by the producers and suppliers themselves.`
Social and environmental audits by country`Number of internal and external social and environmental audits performed, broken down by producing country.`	Unit	2022	2021	2020	2019
Total	Number	778	749	521	570
China	Number	638	561	412	417
India	Number	22	33	11	40
Bangladesh	Number	20	37	23	13
Vietnam	Number	29	16	16	18
Others	Number	69	102	59	82	`2019: 14 countries: PK, BA, BG, KH, CZ, ID, IL, MM, PL, RO, LK, TW, TH, TR 2021: PK, AR, BY, BA, KH, DE, HU, ID, IT, LV, PL, PT, RO, ZA, LK, TW, TH, TN, TR, UA 2022: BA, KH, IL, LA, LK, PK, PL, PT, TW, TH, TR`
Responsibly produced cotton`Proportion of textiles made from or containing ‘Organic Cotton’, ‘Cotton in Conversion (OCS)’, ‘Cotton made in Africa’, ‘GOTS’, ‘Cotton in Conversion (GOTS)’, or ‘Recycled Cotton’`	%	99	98	96	89
Sustainable man-made cellulosic fibres `Proportion of textiles with man-made cellulosic fibres (viscose, modal, tencel or micro modal) produced in cooperation with Lenzing AG and Birla Cellulose from responsible sources and according to more environmentally friendly standards.`	%	97	95	95	76
Recycled synthetic or biosynthetic fibres`Proportion of synthetics products with synthetic fibres made from recycled or bio-based materials as the main material (above 50%)`	%	51	31	14	5
Proportion of hard goods products with plastics / synthetics made from recycled or bio-based materials	%	19	5	5	7
Wood and paper from responsible sources (FSC® certified)`Proportion of products with a wood/pulp component (except textiles), which are certified according to the criteria of the Forest Stewardship Council (FSC®).`	%	47	45	34	53`The key figure for reporting year 2019 was adjusted downards in 2020 as the key figure no longer includes wood/pulp components from regional forestry.`
Chrome-free leather`Proportion of leather products made using a chrome-free tanning process.`	%	100	100	100	100

Environmental protection

Scope 1: Direct emissions [CO2e]

	Unit	2022	2021	2020	2019
Total Emissions	Tonnes	20,430	23,146	21,145	23,211
Stationary combustion	Tonnes	16,906	19,836	17,643	19,181
Head office, Hamburg	Tonnes	0	0	0	0
International administrative offices	Tonnes	62	72	67	108
German shops	Tonnes	2,753	3,339	2,601	3,749
International shops	Tonnes	498	585	542	564
Roasting facilities	Tonnes	12,521	14,483	13,414	13,770
Warehouses	Tonnes	1,072	1,356	1,019	990
Mobile combustion (vehicle fleet)	Tonnes	3,524	3,310	3,503	4,031

Scope 2: Indirect emissions, location-based method [CO2e]

	Unit	2022	2021	2020	2019
Total Emissions	Tonnes	29,381	40,267	39,964	45,061
Electricity	Tonnes	28,507	36,806	39,199	44,107
Head office, Hamburg	Tonnes	2,158	2,963	2,801	3,360
International administrative offices	Tonnes	589	641	646	698
German shops	Tonnes	5,962	6,811	8,858	10,043
International shops	Tonnes	4,290	5,091	5,040	6,971
Roasting facilities	Tonnes	13,572	18,464	18,894	19,905
Warehouses	Tonnes	1,935	2,837	2,958	3,130
Heating and air conditioning	Tonnes	874	1.365	765	954
Head office, Hamburg	Tonnes	644	1,365	670	722
International administrative offices	Tonnes	24	69	19	39
German shops	Tonnes	0	0	0	0
International shops	Tonnes	206	66	76	193
Roasting facilities	Tonnes	0	0	0	0
Warehouses	Tonnes	0	0	0	0

Scope 2: Indirect emissions, market-based method [CO2e]

	Unit	2022	2021	2020	2019
Total Emissions	Tonnes	4,917	5,924	13,628	15,835
Electricity	Tonnes	4,042	4,559 `The roasting facility in Poland was switched to green electricity.`	12,863	14,881
Head office, Hamburg	Tonnes	0	0	0	0
International administrative offices	Tonnes	567	563	540	581
German shops	Tonnes	0	0	0	0
International shops	Tonnes	3,476	3,996	3,305	5,099
Roasting facilities	Tonnes	0	0	9,018	9,200
Warehouses	Tonnes	0	0	0	0
Heating and air conditioning	Tonnes	874	1,365	765	954
Head office, Hamburg	Tonnes	644	1,230	670	722
International administrative offices	Tonnes	24	69	19	39
German shops	Tonnes	0	0	0	0
International shops	Tonnes	206	66	76	193
Roasting facilities	Tonnes	0	0	0	0
Warehouses	Tonnes	0	0	0	0

Scope 3: Indirect emissions, upstream and downstream in the value chain [CO2e]

	Unit	2022	2021	2020	2019
Total Emissions	Tonns	822,468	908,454	888,763	869,542
Scope 3.1 – Purchased goods and services	Tonnes	686,655	742,298	754,820	752,460
Coffee	Tonnes	190,364	188,234	196,184	197,081
Textiles	Tonnes	231,085	276,756	262,661	244,170
Consumer goods	Tonnes	107,380	107,256	119,783	115,897
Centralised purchasing	Tonnes	155,811	164,589	174,041	193,558
Tchibo Mobile	Tonnes	2,016	5,463	2,151	1,754
Scope 3.2 – Capital goods	Tonnes	35,931	21,383	29,230	17,230
Scope 3.3 – Fuel- and energy-related emissions	Tonnes	5,985	5,509	6,814	7,673
Scope 3.4 – Transportation and distribution (upstream)	Tonnes	73,472	120,943	77,795	76,192
Scope 3.5 – Waste	Tonnes	141	228	230	247
Scope 3.6 – Business travel	Tonnes	1,423	177	159	2,029
Scope 3.7 – Employee commuting	Tonnes	6,091	6,654	5,502	6,733
Scope 3.8 – Upstream leased assets	Tonnes	N/A	N/A	N/A	N/A
Scope 3.9 – Transportation and distribution (downstream)	Tonnes	N/A	N/A	N/A	N/A
Scope 3.10 – Processing of sold products	Tonnes	N/A	N/A	N/A	N/A
Scope 3.11 – Use of sold products	Tonnes	12,532	10,968	13,890	6,571
Scope 3.12 – End-of-life treatment of sold products	Tonnes	N/A	N/A	N/A	N/A
Scope 3.13 – Downstream leased assets	Tonnes	N/A	N/A	N/A	N/A
Scope 3.14 - Franchises	Tonnes	247	293	324	407
Scope 3.15 – Investments	Tonnes	N/A	N/A	N/A	N/A

Sum total for Scope 1, 2 and 3 [CO2e]

	Unit	2022	2021	2020	2019
Total emissions, location-based method	Tonnes	872,279	971,867	949,872	937,814
Total emissions, market-based method	Tonnes	847,815	937,524	923,537	908,606

Packaging and waste

	Unit	2022	2021	2020	2019
Quantity of packaging materials put into circulation by Tchibo	Tonnes	12,330	14,862	14,574	13,575
Paper/cardboard	Tonnes	9,180	11,196	10,519	9,317
Plastic	Tonnes	1,468	1,706	1,948	2,255
Composite packaging	Tonnes	1,408	1,678	1,830	1,713
Glass	Tonnee	248	256	261	269
Aluminium	Tonnes	2	1	1	3
Tin	Tonnes	1	2	3	16
Other	Tonnes	23	23	12	2
Waste at Tchibo administrative, production and storage sites	Tonnes	5,813	6,501	7,288	8,616
Paper, card, cardboard	Tonnes	3,118	3,494	4,178	5,171
Municipal waste	Tonnes	448	482	560	503
Waste from producing/processing food	Tonnes	611	771	846	780
Mixed packaging	Tonnes	350	386	331	431
Plastic waste	Tonnes	140	164	269	310
Bulky waste	Tonnes	22	28	3	10
Wood	Tonnes	98	99	110	107
Glass	Tonnes	9	8	4	12
Metal	Tonnes	90	119	86	95
Used appliances	Tonnes	14	45	9	12
Hazardous waste `According to the Waste Catalogue Ordinance`	Tonnes	9	11	10	8
Construction and demolition waste	Tonnes	1	17	6	180 `In 2019, construction work was completed at our roasting site in Hamburg, which resulted in 170 tonnes of construction waste.`
Other waste	Tonnes	903	874	874	997
Waste at warehousing facilities operated by service provider	Tonnes	3,766	5,269	4,309	4,182
Paper, card, cardboard	Tonnes	2,910	4,338	3,481	3,348
Municipal waste	Tonnes	126	233	224	342
Waste from producing and processing food	Tonnes	0	0	0	0
Mixed packaging	Tonnes	374	441	403	319
Plastic waste	Tonnes	164	190	145	148
Bulky waste	Tonnes	64	5	8	3
Wood	Tonnes	128	62	47	21
Ceramics	Tonnes	0	0	0	0
Used appliances	Tonnes	0	0	0	0
Hazardous waste `according to the Waste List Ordinance`	Tonnes	0	0	0	0
Construction and demolition waste	Tonnes	0	0	0	0
Waste by type and disposal method	Unit	2022	2021	2020	2019
Hazardous waste	Tonnes	9	11	10	8
Composted	Tonnes	0	0	0	0
Recycled	Tonnes	1	1	1	2
Incinerated	Tonnes	8	10	10	6
Landfilled	Tonnes	0	0	0	0
Non-hazardous waste	Tonnes	9,570	11,759	11,591	12,816
Composted	Tonnes	675	771	846	780
Recycled	Tonnes	7,619	10,253	9,916	10,347
Incinerated	Tonnes	1,276	733	829	1,689
Landfilled	Tonnes	0	2	0	0

Employees

Personnel structure

	Unit	2022	2021	2020	2019
Employees `The key figures given relate to both full-time and part-time employees, excluding interns, employees not on paid leave and employees on maternity or parental leave.`	Number	6,865	6,582	6,761	6,962
Women	Number	5,245	5,038	5,247	5,478
Men	Number	1,620	1,544	1,514	1,484
Trainees and apprentices `Number of apprentices and trainees, broken down by gender.`	Unit	2022	2021	2020	2019
Apprentices	Number	371	349	325	277
Women	Number	262	247	238	210
Men	Number	109	102	87	67
Trainees	Number	14	16	15	10
Women	Number	11	11	9	7
Men	Number	3	5	6	3
Employees by area of activity `Number of employees, broken down by area of activity and gender.`	Unit	2022	2021	2020	2019
In stores	Number	3,747	3,540	3,796	4,046
Women	Number	3,554	3,413	3,670	3,915
Men	Number	193	127	126	131
In offices	Number	2,679	2,598	2,503	2,457
Women	Number	1,607	1,530	1,480	1,469
Men	Number	1,072	1,068	1,023	988
In the field	Number	225	233	243	243
Women	Number	64	74	76	70
Men	Number	161	159	167	173
Roasting facilities	Number	214	211	219	216
Women	Number	20	21	21	24
Men	Number	194	190	198	192
Employees by employment relationship `Proportion of employees with a full-time or part-time contract, broken down by gender.`	Unit	2022	2021	2020	2019
Part time	%	58	57	60	62
Women	%	94	95	95	96
Men	%	6	5	5	4
Full time	%	42	43	40	38
Women	%	52	52	51	51
Men	%	48	48	49	49
Employees by work contract `Proportion of employees with a temporary or permanent work contract, broken down by gender.`	Unit	2022	2021	2020	2019
Permanent	%	95	94	89	87
Women	%	76	76	77	78
Men	%	24	24	23	22
Temporary	%	5	6	11	13
Women	%	81	84	82	84
Men	%	19	16	18	16
Distribution of pay grades `including shops and commercial`	Unit	2022	2021	2020	2019
Grade 7-5	%	47	51	50	51
Women	%	57	55	56	56
Men	%	43	45	44	44
Grade 4	%	44	41	42	40
Women	%	57	54	56	56
Men	%	43	46	44	44
Grade 3-2	%	8	7	8	8
Women	%	42	39	42	40
Men	%	58	61	58	60
Higher pay grades	%	1	1	1	1
Women	%	23	31	22	24
Men	%	77	69	78	76
Age structure `Age structure in the workforce as a whole, presented in 3 age groups (<30 years old, 30-50 years old, >50 years old), broken down by gender.`	Unit	2022	2021	2020	2019
< 30 years	%	20	17	16	16
Women	%	73	72	71	74
Men	%	27	28	29	26
30-50 years	%	40	44	45	39
Women	%	73	74	82	77
Men	%	27	26	18	23
> 50 years	%	40	39	39	41
Women	%	81	82	76	83
Men	%	19	18	24	17
Nationalities `Proportion of German citizens, EU citizens and non-EU citizens.`	Unit	2022	2021	2020	2019
German citizens	%	89	90	91	90
EU citizens	%	6	6	5	6
Non-EU citizens	%	5	4	4	4
Employees with severe disabilities `Proportion of employees with severe disabilities in the workforce as a whole, broken down by business unit.`	Unit	2022	2021	2020	2019
Tchibo GmbH	%	6	6	6	6
Tchibo Manufacturing	%	8	8	6	6
Average proportion	%	6	6	6	7

New appointments and departures

	Unit	2022	2021	2020	2019
New appointments `New appointments (excluding apprentices and trainees), broken down by age group, gender and area of employment.`	Number	1,296	752	774	1,119
Women	Number	1,052	563	559	867
Men	Number	244	189	215	252
< 30 years	Unit	674	327	341	547
Women	Number	534	247	244	411
Men	Number	140	80	97	136
30-50 years	Number	507	353	354	436
Women	Number	407	251	253	335
Men	Number	100	102	101	101
> 50 years	Unit	140	72	79	136
Women	Number	130	65	62	121
Men	Number	10	7	17	15
In stores	Number	1,011	400	433	793
Women	Number	905	370	388	700
Men	Number	106	30	45	93
In offices	Number	270	330	310	277
Women	Number	158	186	167	158
Men	Number	112	144	143	119
In the field	Number	18	7	9	20
Women	Number	6	4	4	8
Men	Number	12	3	5	12
Roasting facilities	Number	22	15	22	29
Women	Number	2	3	0	1
Men	Number	20	12	22	28
New apprentices and trainees `Number of new apprentices and Trainees, broken down by gender.`	Unit	2022	2021	2020	2019
Apprentices	Number	137	131	146	119
Women	Number	94	83	113	78
Men	Number	43	48	33	41
Trainees	Number	9	8	11	7
Women	Number	7	6	6	1
Men	Number	2	2	5	6
Staff turnover `Number of staff leaving as a proportion of the average number of staff, broken down by area of employment and gender.`	Unit	2022	2021	2020	2019
Total	%	14	10	10	13
Women	%	15	9	10	13
Men	%	13	10	11	13
< 30 years	%	33	22	25	31
30-50 years	%	15	10	10	13
> 50 years	%	6	4	4	6
In stores	%	20	12	12	16
Women	%	19	11	11	15
Men	%	44	27	32	49
In offices	%	8	7	8	9
Women	%	6	6	7	9
Men	%	10	9	9	11
In the field	%	5	7	5	7
Women	%	6	10	4	9
Men	%	4	6	6	6
Roasting facilities	%	10	7	9	6
Women	%	13	4	4	0
Men	%	10	7	10	7
Reasons for leaving `Reasons for leaving, broken down by type and gender.`	Unit	2022	2021	2020	2019
Employee dismissals	%	72	71	67	66
Women	%	82	82	81	83
Men	%	18	18	19	17
Mutually agreed terminations	%	24	19	24	28
Women	%	74	69	76	78
Men	%	26	31	24	22
Incapacity to work / disability	%	1	2	2	1
Women	%	93	94	100	100
Men	%	7	6	0	0
Death	%	1	2	1	1
Women	%	86	91	63	78
Men	%	14	9	37	22
No reason given	%	2	5	6	5
Women	%	67	54	45	58
Men	%	33	46	55	42

Talent management

	Unit	2022	2021	2020	2019
Hours spent on training and professional development `Training that took place in shops is not included here.`	Hours	30,841	20,915	13,314	35,974	`In 2020, significantly shorter education and training formats were offered due to the COVID-19 pandemic and the associated mobile working.`
Staff training and development `Number of employees who have participated in training and further education`	Number	8,014	5,612	5,813	4,369
Abgeschlossene Ausbildungen`Number of apprentices and trainees who have completed their training their trainee programme, broken down by area of employment and gender. Training completed at our sites in Gallin and Neumarkt are not included here.`	Unit	2022	2021	2020	2019
Total	Number	99	74	70	26
In stores	Number	72	50	56	18
In offices	Number	25	18	10	7
In the field	Number	0	0	0	0
Roasting facilities	Number	2	6	4	1
Women	Number	72	53	56	20
Men	Number	27	23	14	6

Balance

	Unit	2022	2021	2020	2019
Employees on parental leave `Number of salaried employees on full-time parental leave (i.e. with and without working part time at the same time)`	Number	395	372	349	366
In stores	Number	154	164	162	174
In offices	Number	222	196	172	178
In the field	Number	8	7	9	10
Roasting facilities	Number	11	5	6	4
Integration of parental leave after three months`Proportion of employees who were employed at Tchibo three months after the end of a period of parental leave lasting at least three months.`	%	95	96	90	86
In stores	%	92	93	86	89
In offices	%	98	98	93	84
In the field	%	100	100	100	75
Roasting facilities	%	100	100	100	100

Occupational health management

	Unit	2022	2021	2020	2019
Workplace accidents per 1,000 employees `Workplace accidents per 1,000 employees (excluding minor accidents, cumulatively across our production and warehouse sites, shops and administrative offices)`	Number	13	10	12	23
Sick days `Number of paid sick days relative to the average number of employees.`	Unit	2022	2021	2020	2019
Total	Number	15	11	12	13
Women	Number	16	11	12	13
Men	Number	12	9	9	10
In stores	Number	18	12	13	14
Women	Number	18	12	13	14
Men	Number	15	11	12	10
In offices	Number	12	9	9	10
Women	Number	11	9	9	10
Men	Number	12	8	9	9
In the field	Number	10	6	7	9
Women	Number	12	9	10	11
Men	Number	8	5	6	7
Roasting facilities	Number	17	13	13	16
Women	Number	10	7	15	15
Men	Number	18	14	16	16
Absence rate`Proportion of paid sickness hours relative to the total number of target working hours over a 12-month period.`	Unit	2022	2021	2020	2019
Total	%	6	4	5	5
Women	%	6	5	5	5
Men	%	5	4	4	4
In stores	%	7	5	5	5
Women	%	7	5	5	5
Men	%	6	4	5	4
In offices	%	5	4	4	5
Women	%	5	4	4	5
Men	%	5	3	4	4
In the field	%	4	3	3	4
Women	%	6	4	4	6
Men	%	4	2	2	3
Roasting facilities	%	7	6	6	7
Women	%	5	3	4	7
Men	%	7	6	6	7
Work-related fatalities`Number of work-related fatalities within the total workforce and amongst independent contractors.`	Number	0	0	0	0