Key figures

We continuously measure our sustainability-related performance using meaningful key figures. They demonstrate progress, but also point to necessary improvements and thus form the basis for managing our sustainability activities.

Coffee & consumer goods

Coffee value chain

Unit

2021

2020

2019

2018

Certified coffeeProportion of the certified green coffee included in the Tchibo sustainability concept as a percentage of the total volume of green coffee supplied to Tchibo roasting facilities and third-party roasting facilities for production during the reporting period.

%

20

21

22

30

Since 2016, we have been reducing the proportion of certified high-quality green coffee in order to use the financial resources freed up to establish our own coffee sustainability programme.

Projects carried out as part of Tchibo Joint Forces!®Number of projects carried out or completed as part of Tchibo Joint Forces!® since 2009.

Number

20

19

17

16

Consumer goods value chain

Unit

2021

2020

2019

2018

ProducersNumber of producers manufacturing consumer goods for Tchibo in the main selling year (MSY).

Number

781

752

722

621

Direct business Proportion of projects purchased directly as a percentage of all purchasing projects.

%

83

86

84

79

Producing countries Percentage of projects purchased by producing country.

Unit

2021

2020

2019

2018

China

%

51

54

54

52

Bangladesh

%

13

11

8

12

Turkey

%

9

7

7

8

Myanmar

%

5

5

3

5

India

%

3

3

5

4

Vietnam

%

3

3

3

3

Germany

%

5

6

6

4

Other2018: 24 countries: AT, BA, CH, CZ, EG, ET, FR, HU, ID, IL, IT, KH, LA, LB, LK, NL, PK, PL, PT, RO, TH, TN, TW and VN;
2019: AT, BA, BE, CH, CZ, DK, EG, ES, ET, FR, GR, HU, ID, IL, IT, KH, KR, LA, LB, LK, LT, MK, NL, PH, PK, PL, PT, RO, TH, TN, TW, UA, US and ZA;
2020: 33 countries: PK, KH, ID, LA, LK, PL, IT, TH, TW, TN, CZ, NL, KR, HU, EG, CH, LB, BA, RO, FR, IL, SI, AT, BG, LV, PT, GR, BE, GT, UA, CA, HR, US
2021: 27 countriesPK, KH, LA, PL, IT, TW, LK, TH, TN, NL, CZ, AT, HU, ID, CH, SI, BA, PT, IL, EG, RO, BG, BE, KR, FR, GR, UA

%

11

12

13

16

WE producersNumber of producers who have taken part in the Worldwide Enhancement of Social Quality (WE) training programme since 2007.

Number

432

424

405

387

This figure includes all producers who have taken part in the WE programme – including those who did not complete the programme. 

WE producers in the main selling yearNumber of WE producers manufacturing goods for Tchibo in the main selling year (MSY).

Number

170

182

184

189

Since 2019: In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.

WE products Percentage of purchasing projects implemented with WE producers.

%

56

58

57

69

Since 2019: In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.

WE purchasing volumesPercentage of purchasing volume manufactured by WE producers.

%

67

66

64

73

WE purchasing volumes in high-risk countriesPercentage of purchasing volume from high-risk countries that were manufactured by WE producers.

%

71

70

68

76

We took into account all producing countries for the reporting period (see also those listed under ‘Others’ below). This excludes all EU countries (with the exception of Bulgaria, Czech Republic, Hungary, Poland, Romania, Slovakia), Israel, Japan, Switzerland, South Korea and the USA. Based on a risk analysis, these countries were excluded because other effective mechanisms exist there to ensure compliance with social and environmental standards (for example, a functioning legal system, freedom of the press and closer scrutiny by government authorities).

WE coverage by countryProportion of purchasing projects with WE producers compared to the total number of purchasing projects per producing country.

Unit

2021

2020

2019

2018

China

%

48

53

58

72

Bangladesh

%

80

88

88

96

Turkey

%

93

92

97

100

Myanmar

%

92

99

100

100

India

%

70

91

58

68

Vietnam

%

67

65

60

61

Ethiopia

%

No purchasing projects received from Ethiopia in 2021

No purchasing projects received from Ethiopia in 2020

100

100

Laos

%

100

100

100

100

Cambodia

%

100

91

89

91

Pakistan

%

77

87

97

85

Number of wet-processing facilitiesUpstream suppliers in the textile sector with high consumption of water and chemicals for e.g. dyeing and finishing

Number

316

334

308

316

Level of transparency in wet-processing facilitiesPercentage of textile products with available information about relevant preliminary stages

%

97

99

96

98

Social and environmental audits by audit typeNumber of internal and external social and environmental audits performed, broken down by audit type.

Unit

2021

2020

2019

2018

Total

Number

749

521

570

662

Internal social and environmental audits

Number

182

96

231

271

Internal social and environmental audits are commissioned by Tchibo itself.

External social and environmental audits

Unit

567

425

339

391

External social and environmental audits are submitted to Tchibo by the producers and suppliers themselves.

Social and environmental audits by countryNumber of internal and external social and environmental audits performed, broken down by producing country.

Unit

2021

2020

2019

2018

Total

Number

749

521

570

662

China

Number

561

412

417

490

India

Number

33

11

40

49

Bangladesh

Number

37

23

13

36

Vietnam

Number

16

16

18

17

Others

Number

102

59

82

70

2018: 24 countries: BA, BG, BR, CZ, EG, GR, HU, ID, IL, IT, KH, LB, LK, MK, MM, MY, PH, PK, PL, TH, TN, TR, TW and ZA.
2019: 14 countries: PK, BA, BG, KH, CZ, ID, IL, MM, PL, RO, LK, TW, TH, TR
2021: PK, AR, BY, BA, KH, DE, HU, ID, IT, LV, PL, PT, RO, ZA, LK, TW, TH, TN, TR, UA

Responsibly produced cottonProportion of textiles made from or containing ‘Organic Cotton’, ‘Cotton made in Africa’, ‘Appachi ECO-LOGIC Cotton’ or ‘GOTS’.

%

98

96

89

86

Sustainable man-made cellulosic fibres Proportion of textiles with man-made cellulosic fibres (viscose, modal, tencel or micro modal) produced in cooperation with Lenzing AG and Birla Cellulose from responsible sources and according to more environmentally friendly standards.

%

95

95

76

78

Recycled synthetic or biosynthetic fibresProportion of synthetics products with synthetic fibres made from recycled or bio-based materials as the main material (>50%)

%

31

14

5

2

Proportion of hard goods products with plastics / synthetics made from recycled or bio-based materials

%

5

5

7

7

Wood and paper from responsible sources (FSC® certified)Proportion of products with a wood/pulp component (except textiles), which are certified according to the criteria of the Forest Stewardship Council (FSC®).

%

45

34

53

41

The key figure calculated for 2016 is an approximate value, as we revised our measurement and analysis of key figures at that time. It does not include the proportions from regional sources for the year 2016. The key figures for reporting years 2018 and 2019 were adjusted downwards in 2020 as the key figure no longer includes wood/pulp components from regional forestry.

Chrome-free leatherProportion of leather products made using a chrome-free tanning process.

%

100

100

100

100

Environmental protection

Scope 1: Direct emissions [CO2e]

Unit

2021

2020

2019

2018

Total Emissions

Tonnes

Data will be available at the end of Q3.

21,145

23,211

24,167

Stationary combustion 

Tonnes

Data will be available at the end of Q3.

17,643

19,181

19,903

Head office, Hamburg

Tonnes

Data will be available at the end of Q3.

0

0

0

International administrative offices

Tonnes

Data will be available at the end of Q3.

67

108

115

German shops

Tonnes

Data will be available at the end of Q3.

2.601

3,749

4,115

International shops 

Tonnes

Data will be available at the end of Q3.

542

564

582

Roasting facilities

Tonnes

Data will be available at the end of Q3.

13,414

13,770

14,045

Warehouses 

Tonnes

Data will be available at the end of Q3.

1,019

990

1,046

Mobile combustion (vehicle fleet)

Tonnes

Data will be available at the end of Q3.

3,503

4,031

4,264

Scope 2: Indirect emissions, location-based method [CO2e]

Unit

2021

2020

2019

2018

Total Emissions

Tonnes

Data will be available at the end of Q3.

39,964

45,061

47,248

Electricity

Tonnes

Data will be available at the end of Q3.

39,199

44,107

46,275

Head office, Hamburg

Tonnes

Data will be available at the end of Q3.

2,801

3,360

3,596

International administrative offices

Tonnes

Data will be available at the end of Q3.

646

698

794

German shops

Tonnes

Data will be available at the end of Q3.

8,858

10,043

10,638

International shops 

Tonnes

Data will be available at the end of Q3.

5,040

6,971

6,264

Roasting facilities

Tonnes

Data will be available at the end of Q3.

18,894

19,905

21,560

Warehouses 

Tonnes

Data will be available at the end of Q3.

2,958

3,130

3,423

Heating and air conditioning 

Tonnes

Data will be available at the end of Q3.

765

954

973

Head office, Hamburg

Tonnes

Data will be available at the end of Q3.

670

722

702

International administrative offices

Tonnes

Data will be available at the end of Q3.

198

39

50

German shops

Tonnes

Data will be available at the end of Q3.

0

0

0

International shops 

Tonnes

Data will be available at the end of Q3.

198

193

221

Roasting facilities

Tonnes

Data will be available at the end of Q3.

0

0

0

Warehouses 

Tonnes

Data will be available at the end of Q3.

0

0

0

Scope 3: Indirect emissions, upstream and downstream in the value chain [CO2e]

Unit

2021

2020

2019

2018

Total Emissions

Tonns

Data will be available at the end of Q3.

888,763

869,542

864,116

Scope 3.1 – Purchased goods and services

Tonnes

Data will be available at the end of Q3.

754,820

752,460

741,108

Coffee

Tonnes

Data will be available at the end of Q3.

196,184

197,081

191,986

Textiles

Tonnes

Data will be available at the end of Q3.

262,661

244,170

260,847

Consumer goods

Tonnes

Data will be available at the end of Q3.

119,783

115,897

110,448

Centralised purchasingDue to changes in the basis of calculation, comparable data for 2017 is not available; the values for 2018 were therefore assumed.

Tonnes

Data will be available at the end of Q3.

174,041

193,558

176,415

Tchibo Mobile

Tonnes

Data will be available at the end of Q3.

2,151

1,754

1,412

Scope 3.2 – Capital goods

Tonnes

Data will be available at the end of Q3.

29,230

17,230

28,881

Scope 3.3 – Fuel- and energy-related emissions

Tonnes

Data will be available at the end of Q3.

6,814

7,673

7,928

Scope 3.4 – Transportation and distribution (upstream)

Tonnes

Data will be available at the end of Q3.

77,795

76,192

70,456

Scope 3.5 – Waste

Tonnes

Data will be available at the end of Q3.

230

247

274

Scope 3.6 – Business travel

Tonnes

Data will be available at the end of Q3.

159

2,029

2,027

Scope 3.7 – Employee commuting

Tonnes

Data will be available at the end of Q3.

5,502

6,733

6,974

Scope 3.8 – Upstream leased assets

Tonnes

Data will be available at the end of Q3.

N/A

N/A

N/A

Scope 3.9 – Transportation and distribution (downstream)

Tonnes

Data will be available at the end of Q3.

N/A

N/A

N/A

Scope 3.10 – Processing of sold products 

Tonnes

Data will be available at the end of Q3.

N/A

N/A

N/A

Scope 3.11 – Use of sold products

Tonnes

Data will be available at the end of Q3.

13,890

6,571

5,993

Scope 3.12 – End-of-life treatment of sold products

Tonnes

Data will be available at the end of Q3.

N/A

N/A

N/A

Scope 3.13 – Downstream leased assets

Tonnes

Data will be available at the end of Q3.

N/A

N/A

N/A

Scope 3.14 - Franchises

Tonnes

Data will be available at the end of Q3.

324

407

475

Scope 3.15 – Investments

Tonnes

Data will be available at the end of Q3.

N/A

N/A

N/A

Sum total for Scope 1, 2 and 3 [CO2e]

Unit

2021

2020

2019

2018

Total emissions, location-based method

Tonnes

Data will be available at the end of Q3.

949,872

937,814

935,531

Total emissions, market-based method

Tonnes

Data will be available at the end of Q3.

923,537

908,606

904,678

Packaging and waste

Unit

2021

2020

2019

2018

Quantity of packaging materials put into circulation by Tchibo

Tonnes

Data will be available at the end of Q3.

14,574

13,575

16,770

Paper/cardboard

Tonnes

Data will be available at the end of Q3.

10,519

9,317

11,700

Plastic

Tonnes

Data will be available at the end of Q3.

1,948

2,255

2,984

Composite packaging

Tonnes

Data will be available at the end of Q3.

1,830

1,713

1,784

Glass

Tonnee

Data will be available at the end of Q3.

261

269

269

Aluminium

Tonnes

Data will be available at the end of Q3.

1

3

8

Tin

Tonnes

Data will be available at the end of Q3.

3

16

12

Other

Tonnes

Data will be available at the end of Q3.

12

2

13

Waste at Tchibo administrative, production and storage sites

Tonnes

6,501

7,288

8,616

8,909

Paper, card, cardboard

Tonnes

3,494

4,178

5,171

5,303

Municipal waste

Tonnes

482

560

503

927

Waste from producing/processing food

Tonnes

771

846

780

1,626

Mixed packaging

Tonnes

386

331

431

449

Plastic waste

Tonnes

164

269

310

291

Bulky waste

Tonnes

28

3

10

5

Wood

Tonnes

99

110

107

94

Glass

Tonnes

8

4

12

41

Metal

Tonnes

119

86

95

120

Used appliances

Tonnes

45

9

12

19

Hazardous waste According to the Waste Catalogue Ordinance

Tonnes

11

10

8

11

Construction and demolition waste

Tonnes

17

6

180 In 2019, construction work was completed at our roasting site in Hamburg, which resulted in 170 tonnes of construction waste.

1

Other waste 

Tonnes

874

874

997

22

Waste at warehousing facilities operated by service provider

Tonnes

5,269

4,309

4,182

4,497

Paper, card, cardboard

Tonnes

4,338

3,481

3,348

3,523

Municipal waste

Tonnes

233

224

342

508

Waste from producing and processing food

Tonnes

0

0

0

0

Mixed packaging

Tonnes

441

403

319

291

Plastic waste

Tonnes

190

145

148

98

Bulky waste

Tonnes

5

8

3

The value for bulky waste is summarised under the key figure municipal waste.

Wood

Tonnes

62

47

21

78

Ceramics

Tonnes

0

0

0

0

Used appliances

Tonnes

0

0

0

0

Hazardous waste according to the Waste List Ordinance

Tonnes

0

0

0

0

Construction and demolition waste

Tonnes

0

0

0

0

Waste by type and disposal method

Unit

2021

2020

2019

2018

Hazardous waste

Tonnes

11

10

8

11

Composted

Tonnes

0

0

0

N/A

Recycled

Tonnes

1

1

2

N/A

Incinerated

Tonnes

10

10

6

N/A

Landfilled

Tonnes

0

0

0

N/A

Non-hazardous waste

Tonnes

11,759

11,591

12,816

12,922

Composted

Tonnes

771

846

780

800

Recycled

Tonnes

10,253

9,916

10,347

11,992

Incinerated

Tonnes

733

829

1,689

130

Landfilled

Tonnes

2

0

0

1

Employees

Personnel structure

Unit

2021

2020

2019

2018

Employees

The key figures given relate to both full-time and part-time employees, excluding interns, employees not on paid leave and employees on maternity or parental leave.

Number

6,582

6,761

6,962

7,034

Women

Number

5,038

5,247

5,478

5,570

Men

Number

1,544

1,514

1,484

1,464

Trainees and apprentices Number of apprentices and trainees, broken down by gender.

Unit

2021

2020

2019

2018

Apprentices

Number

349

325

277

208

Women

Number

247

238

210

153

Men

Number

102

87

67

55

Trainees

Number

16

15

10

7

Women

Number

11

9

7

5

Men

Number

5

6

3

2

Employees by area of activity Number of employees, broken down by area of activity and gender.

Unit

2021

2020

2019

2018

In stores

Number

3,540

3,796

4,046

4,086

Women

Number

3,413

3,670

3,915

3,997

Men

Number

127

126

131

89

In offices

Number

2,598

2,503

2,457

2,495

Women

Number

1,530

1,480

1,469

1,475

Men

Number

1,068

1,023

988

1,020

In the field

Number

233

243

243

252

Women

Number

74

76

70

75

Men

Number

159

167

173

177

Roasting facilities

Number

211

219

216

201

Women

Number

21

21

24

23

Men

Number

190

198

192

178

Employees by employment relationship Proportion of employees with a full-time or part-time contract, broken down by gender.

Unit

2021

2020

2019

2018

Part time

%

57

60

62

63

Women

%

95

95

96

96

Men

%

5

5

4

4

Full time

%

43

40

38

37

Women

%

52

51

51

51

Men

%

48

49

49

49

Employees by work contract Proportion of employees with a temporary or permanent work contract, broken down by gender.

Unit

2021

2020

2019

2018

Permanent

%

94

89

87

88

Women

%

76

77

78

79

Men

%

24

23

22

21

Temporary

%

6

11

13

12

Women

%

84

82

84

83

Men

%

16

18

16

17

Distribution of pay grades including shops and commercial

Unit

2021

2020

2019

2018

Grade 7-5

%

51

50

51

53

Women

%

55

56

56

57

Men

%

45

44

44

43

Grade 4

%

41

42

40

38

Women

%

54

56

56

56

Men

%

46

44

44

44

Grade 3-2

%

7

8

8

8

Women

%

39

42

40

36

Men

%

61

58

60

64

Higher pay grades

%

1

1

1

1

Women

%

30

22

24

21

Men

%

70

78

76

79

Age structure Age structure in the workforce as a whole, presented in 3 age groups (<30 years old, 30-50 years old, >50 years old), broken down by gender.

Unit

2021

2020

2019

2018

< 30 years

%

17

16

16

15

Women

%

72

71

74

77

Men

%

28

29

26

23

30-50 years

%

39

45

39

50

Women

%

74

82

77

79

Men

%

26

18

23

21

> 50 years

%

39

39

41

35

Women

%

82

76

83

83

Men

%

18

24

17

17

Nationalities Proportion of German citizens, EU citizens and non-EU citizens.

Unit

2021

2020

2019

2018

German citizens

%

90

91

90

91

EU citizens

%

6

5

6

6

Non-EU citizens

%

4

4

4

3

Employees with severe disabilities Proportion of employees with severe disabilities in the workforce as a whole, broken down by business unit.

Unit

2021

2020

2019

2018

Tchibo GmbH

%

6

6

6

7

Tchibo Manufacturing

%

8

6

6

7

Average proportion

%

6

6

7

6

New appointments and departures

Unit

2021

2020

2019

2018

New appointments New appointments (excluding apprentices and trainees), broken down by age group, gender and area of employment.

Number

752

774

1,119

796

Women

Number

563

559

867

623

Men

Number

189

215

252

173

< 30 years

Unit

327

341

547

386

Women

Number

247

244

411

309

Men

Number

80

97

136

77

30-50 years

Number

353

354

436

346

Women

Number

251

253

335

258

Men

Number

102

101

101

88

> 50 years

Unit

72

79

136

64

Women

Number

65

62

121

56

Men

Number

7

17

15

8

In stores

Number

400

433

793

528

Women

Number

370

388

700

487

Men

Number

30

45

93

41

In offices

Number

330

310

277

249

Women

Number

186

167

158

130

Men

Number

144

143

119

119

In the field

Number

7

9

20

3

Women

Number

4

4

8

3

Men

Number

3

5

12

0

Roasting facilities

Number

15

22

29

16

Women

Number

3

0

1

3

Men

Number

12

22

28

13

New apprentices and trainees Number of new apprentices and Trainees, broken down by gender.

Unit

2021

2020

2019

2018

Apprentices

Number

131

146

119

70

Women

Number

83

113

78

51

Men

Number

48

33

41

19

Trainees

Number

8

11

7

3

Women

Number

6

6

1

3

Men

Number

2

5

6

0

Staff turnover Number of staff leaving as a proportion of the average number of staff, broken down by area of employment and gender.

Unit

2021

2020

2019

2018

Total

%

10

10

13

12

Women

%

9

10

13

12

Men

%

10

11

13

13

< 30 years

%

22

25

31

N/A

30-50 years

%

10

10

13

N/A

> 50 years

%

4

4

6

N/A

In stores

%

12

12

16

13

Women

%

11

11

15

13

Men

%

27

32

49

41

In offices

%

7

8

9

10

Women

%

6

7

9

9

Men

%

9

9

11

12

In the field

%

7

5

7

8

Women

%

10

4

9

7

Men

%

6

6

6

9

Roasting facilities

%

7

9

6

6

Women

%

4

4

0

0

Men

%

7

10

7

7

Reasons for leaving Reasons for leaving, broken down by type and gender.

Unit

2021

2020

2019

2018

Employee dismissals

%

71

67

66

72

Women

%

82

81

83

81

Men

%

18

19

17

19

Mutually agreed terminations

%

19

24

28

23

Women

%

70

76

78

77

Men

%

30

24

22

23

Incapacity to work / disability

%

2

2

1

1

Women

%

94

100

100

75

Men

%

6

0

0

25

Death

%

2

1

1

1

Women

%

91

63

78

43

Men

%

9

37

22

57

No reason given

%

5

6

5

4

Women

%

54

45

58

67

Men

%

46

55

42

33

Talent management

Unit

2021

2020

2019

2018

Hours spent on training and professional development Training that took place in shops is not included here.

Hours

20,915

13,314

35,974

40,197

In 2020, significantly shorter education and training formats were offered due to the COVID-19 pandemic and the associated mobile working.

Staff training and development Number of employees who have participated in training and further education

Number

5,612

5,813

4,369

4,284

Abgeschlossene AusbildungenNumber of apprentices and trainees who have completed their training their trainee programme, broken down by area of employment and gender. Training completed at our sites in Gallin and Neumarkt are not included here.

Unit

2021

2020

2019

2018

Total

Number

74

70

26

48

In stores

Number

50

56

18

38

In offices

Number

18

10

7

8

In the field

Number

0

0

0

0

Roasting facilities

Number

6

4

1

2

Women

Number

53

56

20

40

Men

Number

23

14

6

8

Balance

Unit

2021

2020

2019

2018

Employees on parental leave Number of salaried employees on full-time parental leave (i.e. with and without working part time at the same time)

Number

372

349

366

N/A

In stores

Number

164

172

174

N/A

In offices

Number

196

172

178

N/A

In the field

Number

7

9

10

N/A

Roasting facilities

Number

5

6

4

N/A

Integration of parental leave after three monthsProportion of employees who were employed at Tchibo three months after the end of a period of parental leave lasting at least three months.

%

96

90

86

92

In stores

%

93

86

89

94

In offices

%

98

93

84

91

In the field

%

100

100

75

33

Roasting facilities

%

100

100

100

100

Occupational health management

Unit

2021

2020

2019

2018

Workplace accidents per 1,000 employees Workplace accidents per 1,000 employees (excluding minor accidents, cumulatively across our production and warehouse sites, shops and administrative offices)

Number

10

12

23

20

Sick days Number of paid sick days relative to the average number of employees.

Unit

2021

2020

2019

2018

Total

Number

11

12

13

13

Women

Number

11

12

13

14

Men

Number

9

9

10

10

In stores

Number

12

13

14

15

Women

Number

12

13

14

15

Men

Number

11

12

10

15

In offices

Number

9

9

10

10

Women

Number

9

9

10

11

Men

Number

8

9

9

9

In the field

Number

6

7

9

9

Women

Number

9

10

11

13

Men

Number

5

6

7

7

Roasting facilities

Number

13

13

16

15

Women

Number

7

15

15

13

Men

Number

14

16

16

15

Absence rateProportion of paid sickness hours relative to the total number of target working hours over a 12-month period.

Unit

2021

2020

2019

2018

Total

%

4

5

5

5

Women

%

5

5

5

5

Men

%

4

4

4

4

In stores

%

5

5

5

6

Women

%

5

5

5

6

Men

%

4

5

4

6

In offices

%

4

4

5

4

Women

%

4

4

5

5

Men

%

3

4

4

4

In the field

%

3

3

4

4

Women

%

4

4

6

6

Men

%

2

2

3

3

Roasting facilities

%

6

6

7

6

Women

%

3

4

7

6

Men

%

6

6

7

6

Work-related fatalitiesNumber of work-related fatalities within the total workforce and amongst independent contractors.

Number

0

0

0

0