Key figures

We continuously measure our sustainability-related performance using meaningful key figures. They demonstrate progress, but also point to necessary improvements and thus form the basis for managing our sustainability activities.

Coffee & consumer goods

Coffee value chain

Unit

2020

2019

2018

2017

2016

Certified coffeeProportion of the certified green coffee included in the Tchibo sustainability concept as a percentage of the total volume of green coffee supplied to Tchibo roasting facilities and third-party roasting facilities for production during the reporting period.

%

21

22

30

26

36

Since 2016, we have been reducing the proportion of certified high-quality green coffee in order to use the financial resources freed up to establish our own coffee sustainability programme.

Projects carried out as part of Tchibo Joint Forces!®Number of projects carried out or completed as part of Tchibo Joint Forces!® since 2009.

Number

20

17

16

16

13

Consumer goods value chain

Unit

2020

2019

2018

2017

2016

ProducersNumber of producers manufacturing consumer goods for Tchibo in the main selling year (MSY).

Number

752

722

621

616

700

Signed SCoCPercentage of producers who have signed the Social and Environmental Code of Conduct (SCoC).

%

100

100

100

100

100

Direct business Proportion of projects purchased directly as a percentage of all purchasing projects.

%

86

84

79

76

72

Producing countries Percentage of projects purchased by producing country.

Unit

2020

2019

2018

2017

2016

China

%

54

54

52

56

62

Bangladesh

%

11

8

12

8

5

Turkey

%

7

7

8

6

5

Myanmar

%

5

3

5

2

1

India

%

3

5

4

5

4

Vietnam

%

3

3

3

N/A

N/A

Germany

%

6

6

4

6

5

OthersOthers in 2016: 33 countries: AT, BA, CH, CZ, DK, EG, ES, ET, GB, HU, ID, IL, IN, IT, KH, KR, LA, LB, LK, LV, MM, MY, NL, PH, PK, PL, PT, RO, SK, TH, TN, TW, UA and VN; in 2017: 28 countries: AT, BA, CH, CZ, DK, EG, ET, FR, HU, ID, IL, IT, KH, LA, LB, LK, MM, MY, NL, PK, PL, PT, RO, TH, TN, TW, UA and VN; in 2018: 24 countries: AT, BA, CH, CZ, EG, ET, FR, HU, ID, IL, IT, KH, LA, LB, LK, NL, PK, PL, PT, RO, TH, TN, TW and VN; in 2019: AT, BA, BE, CH, CZ, DK, EG, ES, ET, FR, GR, HU, ID, IL, IT, KH, KR, LA, LB, LK, LT, MK, NL, PH, PK, PL, PT, RO, TH, TN, TW, UA, US and ZA; in 2020: 33 countries: PK, KH, ID, LA, LK, PL, IT, TH, TW, TN, CZ, NL, KR, HU, EG, CH, LB, BA, RO, FR, IL, SI, AT, BG, LV, PT, GR, BE, GT, UA, CA, HR, US

%

12

13

16

20

18

WE producersNumber of producers who have taken part in the Worldwide Enhancement of Social Quality (WE) training programme since 2007.

Number

424

405

387

362

342

This figure includes all producers who have taken part in the WE programme – including those who did not complete the programme. 

WE producers in the main selling yearNumber of WE producers manufacturing goods for Tchibo in the main selling year (MSY).

Number

182

184

189

197

202

In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.

WE products Percentage of purchasing projects implemented with WE producers.

%

58

57

69

62

60

In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.

WE purchasing volumesPercentage of purchasing volume manufactured by WE producers.

%

66

64

73

70

67

WE purchasing volumes in high-risk countriesPercentage of purchasing volume from high-risk countries that were manufactured by WE producers.

%

70

68

76

72

72

We took into account all producing countries for the reporting period (see also those listed under ‘Others’ below). This excludes all EU countries (with the exception of Bulgaria, Czech Republic, Hungary, Poland, Romania, Slovakia), Israel, Japan, Switzerland, South Korea and the USA. Based on a risk analysis, these countries were excluded because other effective mechanisms exist there to ensure compliance with social and environmental standards (for example, a functioning legal system, freedom of the press and closer scrutiny by government authorities).

WE coverage by countryProportion of purchasing projects with WE producers compared to the total number of purchasing projects per producing country.

Unit

2020

2019

2018

2017

2016

China

%

53

58

72

67

63

Bangladesh

%

88

88

96

100

93

Turkey

%

92

97

100

87

94

Myanmar

%

99

100

100

98

91

India

%

91

58

68

65

68

Vietnam

%

65

60

61

31

57

Ethiopia

%

No purchasing projects received from Ethiopia in 2020

100

100

100

100

Laos

%

100

100

100

100

100

Cambodia

%

91

89

91

92

94

Pakistan

%

87

97

85

74

61

Number of wet-processing facilitiesUpstream suppliers in the textile sector with high consumption of water and chemicals for e.g. dyeing and finishing

Number

334

308

316

166

N/A

Level of transparency in wet-processing facilitiesPercentage of textile products with available information about relevant preliminary stages

%

99

96

98

91

N/A

Social and environmental audits by audit typeNumber of internal and external social and environmental audits performed, broken down by audit type.

Unit

2020

2019

2018

2017

2016

Total

Number

521

570

662

612

488

Internal social and environmental audits

Number

96

231

271

379

361

Internal social and environmental audits are commissioned by Tchibo itself.

External social and environmental audits

Unit

425

339

391

233

127

External social and environmental audits are submitted to Tchibo by the producers and suppliers themselves.

Social and environmental audits by countryNumber of internal and external social and environmental audits performed, broken down by producing country.

Unit

2020

2019

2018

2017

2016

Total

Number

521

570

662

612

488

China

Number

412

417

490

401

332

India

Number

11

40

49

46

36

Bangladesh

Number

23

13

36

31

17

Vietnam

Number

16

18

17

52

12

Others

Number

59

82

70

82

92

Others in 2016: 13 countries: CZ, ID, KH, LK, MM, MK, MY, PH, PL, RO, TH, TW and TR; in 2017: 19 countries: BA, BR, BY, CZ, DE, EG, ID, IT, KH, LK, MM, PH, PK, PL, RO, TH, TN, TR and TW; in 2018: 24 countries: BA, BG, BR, CZ, EG, GR, HU, ID, IL, IT, KH, LB, LK, MK, MM, MY, PH, PK, PL, TH, TN, TR, TW and ZA. Others in 2019, 14 countries: PK, BA, BG, KH, CZ, ID, IL, MM, PL, RO, LK, TW, TH, TR

Responsibly produced cottonProportion of textiles made from or containing ‘Organic Cotton’, ‘Cotton made in Africa’, ‘Appachi ECO-LOGIC Cotton’ or ‘GOTS’.

%

96

89

86

80

80

Sustainable man-made cellulosic fibres Proportion of textiles with man-made cellulosic fibres (viscose, modal, tencel or micro modal) produced in cooperation with Lenzing AG and Birla Cellulose from responsible sources and according to more environmentally friendly standards.

%

95

76

78

78

81

Recycled synthetic or biosynthetic fibresProportion of synthetics products with synthetic fibres made from recycled or bio-based materials as the main material (>50%)

%

14

5

2

0

N/A

Recycled plastic or bioplasticProportion of plastic products containing plastic from recycled or bio-based materials as the main material (>50%)

%

5

7

7

N/A

N/A

Wood and paper from responsible sources (FSC® certified)Proportion of products with a wood/pulp component (except textiles), which are certified according to the criteria of the Forest Stewardship Council (FSC®).

%

34

53

41

58

40

The key figure calculated for 2016 is an approximate value, as we revised our measurement and analysis of key figures at that time. It does not include the proportions from regional sources for the year 2016. The key figures for reporting years 2018 and 2019 were adjusted downwards in 2020 as the key figure no longer includes wood/pulp components from regional forestry.

Wood and paper from responsible sources (FTS standard)Proportion of products with a wood/pulp component (except textiles), which meet the FTS standard (traceability as per EU Timber Trading Regulation).

%

100

100

100

100

100

Chrome-free leatherProportion of leather products made using a chrome-free tanning process.

%

100

100

100

100

100

Environmental protection

In the following carbon footprint tables, we do not show the values for 2016, as we have completely revised our carbon footprint method in 2019 with retroactive effect from 2017. The scope was expanded to include our foreign subsidiaries and now covers the entire Tchibo GmbH. Methodologically, we have more up-to-date emission factors and are aligned with the recognised Greenhouse Gas Protocol. These extensive changes mean that the carbon footprint is no longer comparable with the information published in previous sustainability reports.

Scope 1: Direct emissions [CO2e]

Unit

2020

2019

2018

2017

Total Emissions

Tonnes

21,145

23,211

24,167

25,045

Stationary combustion 

Tonnes

17,643

19,181

19,903

20,544

Head office, Hamburg

Tonnes

0

0

0

0

International administrative offices

Tonnes

67

108

115

107

German shops

Tonnes

2.601

3,749

4,115

4,447

International shops 

Tonnes

542

564

582

602

Roasting facilities

Tonnes

13,414

13,770

14,045

14,307

Warehouses 

Tonnes

1,019

990

1,046

1,081

Mobile combustion (vehicle fleet)

Tonnes

3,503

4,031

4,264

4,501

Scope 2: Indirect emissions, location-based method [CO2e]

Unit

2020

2019

2018

2017

Total Emissions

Tonnes

39,964

45,061

47,248

48,311

Electricity

Tonnes

39,199

44,107

46,275

47,199

Head office, Hamburg

Tonnes

2,801

3,360

3,596

3,501

International administrative offices

Tonnes

646

698

794

791

German shops

Tonnes

8,858

10,043

10,638

10,934

International shops 

Tonnes

5,040

6,971

6,264

6,129

Roasting facilities

Tonnes

18,894

19,905

21,560

22,053

Warehouses 

Tonnes

2,958

3,130

3,423

3,791

Heating and air conditioning 

Tonnes

765

954

973

1,113

Head office, Hamburg

Tonnes

670

722

702

830

International administrative offices

Tonnes

198

39

50

36

German shops

Tonnes

0

0

0

0

International shops 

Tonnes

198

193

221

247

Roasting facilities

Tonnes

0

0

0

0

Warehouses 

Tonnes

0

0

0

0

Scope 3: Indirect emissions, upstream and downstream in the value chain [CO2e]

Unit

2020

2019

2018

2017

Total Emissions

Tonns

888,763

869,542

864,116

1,007,474

Scope 3.1 – Purchased goods and services

Tonnes

754,820

752,460

741,108

880,515

Coffee

Tonnes

196,184

197,081

191,986

212,818

Textiles

Tonnes

262,661

244,170

260,847

350,701

Consumer goods

Tonnes

119,783

115,897

110,448

135,299

Centralised purchasingDue to changes in the basis of calculation, comparable data for 2017 is not available; the values for 2018 were therefore assumed.

Tonnes

174,041

193,558

176,415

176,415

Tchibo Mobile

Tonnes

2,151

1,754

1,412

5,282

Scope 3.2 – Capital goods

Tonnes

29,230

17,230

28,881

28,881

Scope 3.3 – Fuel- and energy-related emissions

Tonnes

6,814

7,673

7,928

8,282

Scope 3.4 – Transportation and distribution (upstream)

Tonnes

77,795

76,192

70,456

74,405

Scope 3.5 – Waste

Tonnes

230

247

274

403

Scope 3.6 – Business travel

Tonnes

159

2,029

2,027

2,392

Scope 3.7 – Employee commuting

Tonnes

5,502

6,733

6,974

7,415

Scope 3.8 – Upstream leased assets

Tonnes

N/A

N/A

N/A

N/A

Scope 3.9 – Transportation and distribution (downstream)

Tonnes

N/A

N/A

N/A

N/A

Scope 3.10 – Processing of sold products 

Tonnes

N/A

N/A

N/A

N/A

Scope 3.11 – Use of sold products

Tonnes

13,890

6,571

5,993

4,693

Scope 3.12 – End-of-life treatment of sold products

Tonnes

N/A

N/A

N/A

N/A

Scope 3.13 – Downstream leased assets

Tonnes

N/A

N/A

N/A

N/A

Scope 3.14 - Franchises

Tonnes

324

407

475

488

Scope 3.15 – Investments

Tonnes

N/A

N/A

N/A

N/A

Sum total for Scope 1, 2 and 3 [CO2e]

Unit

2020

2019

2018

2017

Total emissions, location-based method

Tonnes

949,872

937,814

935,531

1,080,830

Total emissions, market-based method

Tonnes

923,537

908,606

904,678

1,048,905

Packaging and waste

Unit

2020

2019

2018

2017

2016

Quantity of packaging materials put into circulation by Tchibo

Tonnes

14,574

13,575

16,770

17,268

18,668

Paper/cardboard

Tonnes

10,519

9,317

11,700

11,959

13,606

Plastic

Tonnes

1,948

2,255

2,984

2,866

2,619

Composite packaging

Tonnes

1,830

1,713

1,784

2,138

2,024

Glass

Tonnee

261

269

269

275

386

Aluminium

Tonnes

1

3

8

9

13

Tin

Tonnes

3

16

12

9

9

Other

Tonnes

12

2

13

12

11

Waste at Tchibo administrative, production and storage sites The operational cooperation with a new waste management service provider took place from April 2018; the data presented here therefore corresponds to an extrapolation based on the values from April to December 2018. These are approximate values, as the data were not finalised at the time of going to press.

Tonnes

7,279

8,616

8,909

11,161

10,582

Paper, card, cardboard

Tonnes

4,178

5,171

5,303

6,172

6,290

Municipal waste

Tonnes

560

503

927

2,000

1,506

Waste from producing/processing food

Tonnes

846

780

1,626

1,941

1,695

Mixed packaging

Tonnes

331

431

449

182

199

Plastic waste

Tonnes

269

310

291

159

127

Bulky waste

Tonnes

3

10

5

55

62

Wood

Tonnes

110

107

94

184

544

Glass

Tonnes

4

12

41

61

0

MetalDue to the cooperation with a new disposal service provider, this data has been newly collected since 2018.

Tonnes

86

95

120

N/A

N/A

Used appliances

Tonnes

9

12

19

389

156

Hazardous waste According to the Waste Catalogue Ordinance

Tonnes

10

8

11

12

2

Construction and demolition waste

Tonnes

6

180 In 2019, construction work was completed at our roasting site in Hamburg, which resulted in 170 tonnes of construction waste.

1

6

1

Other waste  Due to the cooperation with a new disposal service provider, this data has been newly collected since 2018.

Tonnes

865

997

22

N/A

N/A

Waste at warehousing facilities operated by service providersTchibo began working with a new waste management service provider in April 2018; the data presented here is therefore an extrapolation based on the values from April to December 2018. They are approximate values since the final data was not available at the time of going to press.

Tonnes

4,309

4,182

4,497

8,036

6,573

Paper, card, cardboard

Tonnes

3,481

3,348

3,523

6,272

5,241

Municipal waste

Tonnes

224

342

508

483

546

Waste from producing and processing food

Tonnes

0

0

0

0

0

Mixed packaging

Tonnes

403

319

291

179

164

Plastic waste

Tonnes

145

148

98

0

0

Bulky waste

Tonnes

8

3

The value for bulky waste is summarised under the key figure municipal waste.

1,096

622

Wood

Tonnes

47

21

78

2

0

Ceramics

Tonnes

0

0

0

0

0

Used appliances

Tonnes

0

0

0

1

0

Hazardous waste according to the Waste List Ordinance

Tonnes

0

0

0

0

0

Construction and demolition waste

Tonnes

0

0

0

2

0

Waste by type and disposal methodThe operational cooperation with a new waste management service provider took place from April 2018; the data presented here therefore corresponds to an extrapolation based on the values from April to December 2018. These are approximate values, as the data were not finalised at the time of going to press.

Unit

2020

2019

2018

2017

2016

Hazardous waste

Tonnes

10

8

11

12

2

Composted

Tonnes

0

0

N/A

N/A

N/A

Recycled

Tonnes

1

2

N/A

N/A

N/A

Incinerated

Tonnes

10

6

N/A

N/A

N/A

Landfilled

Tonnes

0

0

N/A

N/A

N/A

Non-hazardous waste

Tonnes

11,591

12,816

12,922

20,934

17,073

Composted

Tonnes

846

780

800

1,747

1,529

Recycled

Tonnes

9,916

10,347

11,992

18,124

14,748

Incinerated

Tonnes

829

1,689

130

939

726

Landfilled

Tonnes

0

0

1

124

70

Employees

Personnel structure

Unit

2020

2019

2018

2017

2016

Employees

The key figures given relate to both full-time and part-time employees, excluding interns, employees not on paid leave and employees on maternity or parental leave.

Number

6,761

6,962

7,034

7,534

7,481

Women

Number

5,247

5,478

5,570

6,018

6,024

Men

Number

1,514

1,484

1,464

1,516

1,457

Trainees and apprentices Number of apprentices and trainees, broken down by gender.

Unit

2020

2019

2018

2017

2016

Apprentices

Number

325

277

208

196

145

Women

Number

238

210

153

148

95

Men

Number

87

67

55

48

50

Trainees

Number

15

10

7

7

3

Women

Number

9

7

5

5

3

Men

Number

6

3

2

2

0

Employees by area of activity Number of employees, broken down by area of activity and gender.

Unit

2020

2019

2018

2017

2016

In stores

Number

3,796

4,046

4,086

4,481

4,612

Women

Number

3,670

3,915

3,997

4,387

4,510

Men

Number

126

131

89

94

102

In offices

Number

2,503

2,457

2,495

2,563

2,396

Women

Number

1,480

1,469

1,475

1,521

1,415

Men

Number

1,023

988

1,020

1,042

981

In the field

Number

243

243

252

287

279

Women

Number

76

70

75

89

79

Men

Number

167

173

177

198

200

Roasting facilities

Number

219

216

201

203

194

Women

Number

21

24

23

21

20

Men

Number

198

192

178

182

174

Employees by employment relationship Proportion of employees with a full-time or part-time contract, broken down by gender.

Unit

2020

2019

2018

2017

2016

Part time

%

60

62

63

64

66

Women

%

95

96

96

96

96

Men

%

5

4

4

4

4

Full time

%

40

38

37

36

34

Women

%

51

51

51

52

51

Men

%

49

49

49

48

49

Employees by work contract Proportion of employees with a temporary or permanent work contract, broken down by gender.

Unit

2020

2019

2018

2017

2016

Permanent

%

89

87

88

87

88

Women

%

77

78

79

79

80

Men

%

23

22

21

21

20

Temporary

%

11

13

12

13

12

Women

%

82

84

83

85

87

Men

%

18

16

17

15

13

Distribution of pay grades including shops and commercial

Unit

2020

2019

2018

2017

2016

Grade 7-5

%

50

51

53

54

54

Women

%

56

56

57

58

57

Men

%

44

44

43

42

43

Grade 4

%

42

40

38

38

37

Women

%

56

56

56

55

55

Men

%

44

44

44

45

45

Grade 3-2

%

8

8

8

8

8

Women

%

42

40

36

38

39

Men

%

58

60

64

62

61

Higher pay grades

%

1

1

1

1

1

Women

%

22

24

21

13

14

Men

%

78

76

79

87

86

Age structure Age structure in the workforce as a whole, presented in 3 age groups (<30 years old, 30-50 years old, >50 years old), broken down by gender.

Unit

2020

2019

2018

2017

2016

< 30 years

%

16

16

15

15

15

Women

%

71

74

77

77

79

Men

%

29

26

23

23

21

30-50 years

%

39

39

50

50

51

Women

%

82

77

79

79

80

Men

%

18

23

21

21

20

> 50 years

%

45

41

35

35

35

Women

%

76

83

83

83

83

Men

%

24

17

17

17

17

Nationalities Proportion of German citizens, EU citizens and non-EU citizens.

Unit

2020

2019

2018

2017

2016

German citizens

%

91

90

91

92

93

EU citizens

%

5

6

6

5

4

Non-EU citizens

%

4

4

3

3

3

Employees with severe disabilities Proportion of employees with severe disabilities in the workforce as a whole, broken down by business unit.

Unit

2020

2019

2018

2017

2016

Tchibo GmbH

%

6

6

7

6

6

Tchibo Manufacturing

%

6

6

7

7

12

Average proportion

%

6

7

6

6

6

New appointments and departures

Unit

2020

2019

2018

2017

2016

New appointments New appointments (excluding apprentices and trainees), broken down by age group, gender and area of employment.

Number

774

1,119

796

1,188

1,019

Women

Number

559

867

623

943

844

Men

Number

215

252

173

245

175

< 30 years

Unit

341

547

386

574

513

Women

Number

244

411

309

458

415

Men

Number

97

136

77

116

98

30-50 years

Number

354

436

346

494

435

Women

Number

253

335

258

377

362

Men

Number

101

101

88

117

73

> 50 years

Unit

79

136

64

120

71

Women

Number

62

121

56

108

67

Men

Number

17

15

8

12

4

In stores

Number

433

793

528

730

757

Women

Number

388

700

487

683

696

Men

Number

45

93

41

47

61

In offices

Number

310

277

249

406

230

Women

Number

167

158

130

244

139

Men

Number

143

119

119

162

91

In the field

Number

9

20

3

37

22

Women

Number

4

8

3

13

7

Men

Number

5

12

0

24

15

Roasting facilities

Number

22

29

16

15

10

Women

Number

0

1

3

3

2

Men

Number

22

28

13

12

8

New apprentices and trainees Number of new apprentices and Trainees, broken down by gender.

Unit

2020

2019

2018

2017

2016

Apprentices

Number

146

119

70

99

29

Women

Number

113

78

51

80

18

Men

Number

33

41

19

19

11

Trainees

Number

11

7

3

5

2

Women

Number

6

1

3

4

2

Men

Number

5

6

0

1

0

Staff turnover Number of staff leaving as a proportion of the average number of staff, broken down by area of employment and gender.

Unit

2020

2019

2018

2017

2016

Total

%

10

13

12

10

11

Women

%

10

13

12

10

11

Men

%

11

13

13

9

11

< 30 years

%

25

31

N/A

N/A

N/A

30-50 years

%

10

13

N/A

N/A

N/A

> 50 years

%

4

6

N/A

N/A

N/A

In stores

%

12

16

13

12

12

Women

%

11

15

13

11

12

Men

%

32

49

41

44

51

In offices

%

8

9

10

7

9

Women

%

7

9

9

7

9

Men

%

9

11

12

7

9

In the field

%

5

7

8

9

9

Women

%

4

9

7

11

12

Men

%

6

6

9

8

7

Roasting facilities

%

9

6

6

5

3

Women

%

4

0

0

8

4

Men

%

10

7

7

5

3

Reasons for leaving Reasons for leaving, broken down by type and gender.

Unit

2020

2019

2018

2017

2016

Employee dismissals

%

67

66

72

74

68

Women

%

81

83

81

86

85

Men

%

19

17

19

14

15

Mutually agreed terminations

%

24

28

23

20

26

Women

%

76

78

77

76

77

Men

%

24

22

23

24

23

Incapacity to work / disability

%

2

1

1

1

2

Women

%

100

100

75

100

93

Men

%

0

0

25

0

7

Death

%

1

1

1

1

1

Women

%

63

78

43

73

86

Men

%

37

22

57

27

14

No reason given

%

6

5

4

4

4

Women

%

45

58

67

52

71

Men

%

55

42

33

48

29

Talent management

Unit

2020

2019

2018

2017

2016

Hours spent on training and professional development Training that took place in shops is not included here.

Hours

13,314

35,974

40,197

37,553

36,381

In 2020, significantly shorter education and training formats were offered due to the COVID-19 pandemic and the associated mobile working.

Staff training and development Number of employees who have participated in training and further education

Number

5,813

4,369

4,284

4,484

3,524

Abgeschlossene AusbildungenNumber of apprentices and trainees who have completed their training their trainee programme, broken down by area of employment and gender. Training completed at our sites in Gallin and Neumarkt are not included here.

Unit

2020

2019

2018

2017

2016

Total

Number

70

26

48

36

25

In stores

Number

56

18

38

21

15

In offices

Number

10

7

8

11

8

In the field

Number

0

0

0

2

0

Roasting facilities

Number

4

1

2

2

2

Women

Number

56

20

40

24

19

Men

Number

14

6

8

10

6

Balance

Unit

2020

2019

2018

2017

2016

Employees on parental leave Number of salaried employees on full-time parental leave (i.e. without working part time at the same time)

Number

123

146

168

166

167

In stores

Number

59

72

89

101

69

In offices

Number

59

69

75

62

91

In the field

Number

4

4

3

3

7

Roasting facilities

Number

1

1

1

0

0

Integration of parental leave after three monthsProportion of employees who were employed at Tchibo three months after the end of a period of parental leave lasting at least three months.

%

90

86

92

94

72

In stores

%

86

89

94

100

74

In offices

%

93

84

91

86

79

In the field

%

100

75

33

80

43

Roasting facilities

%

100

100

100

-

-

Occupational health management

Unit

2020

2019

2018

2017

2016

Workplace accidents per 1,000 employees Workplace accidents per 1,000 employees (excluding minor accidents, cumulatively across our production and warehouse sites, shops and administrative offices)

Number

12

23

20

24

25

Sick days Number of paid sick days relative to the average number of employees.

Unit

2020

2019

2018

2017

2016

Total

Number

12

13

13

12

12

Women

Number

12

13

14

13

13

Men

Number

9

10

10

9

10

In stores

Number

13

14

15

13

14

Women

Number

13

14

15

13

14

Men

Number

12

10

15

13

14

In offices

Number

9

10

10

10

10

Women

Number

9

10

11

11

11

Men

Number

9

9

9

9

9

In the field

Number

7

9

9

8

7

Women

Number

10

11

13

11

9

Men

Number

6

7

7

6

6

Roasting facilities

Number

13

16

15

15

18

Women

Number

15

15

13

15

22

Men

Number

16

16

15

15

17

Absence rateProportion of paid sickness hours relative to the total number of target working hours over a 12-month period.

Unit

2020

2019

2018

2017

2016

Total

%

5

5

5

5

5

Women

%

5

5

5

5

5

Men

%

4

4

4

4

4

In stores

%

5

5

6

5

5

Women

%

5

5

6

5

5

Men

%

5

4

6

5

6

In offices

%

4

5

4

4

4

Women

%

4

5

5

5

5

Men

%

4

4

4

4

4

In the field

%

3

4

4

3

3

Women

%

4

6

6

5

4

Men

%

2

3

3

3

3

Roasting facilities

%

6

7

6

6

7

Women

%

4

7

6

7

10

Men

%

6

7

6

6

7

Work-related fatalitiesNumber of work-related fatalities within the total workforce and amongst independent contractors.

Number

0

0

0

0

0