Key figures

We continuously measure our sustainability-related performance using meaningful key figures. They demonstrate progress, but also point to necessary improvements and thus form the basis for managing our sustainability activities.

Coffee & consumer goods

Coffee value chain

Unit

2022

2021

2020

2019

Certified coffeeProportion of the certified green coffee included in the Tchibo sustainability concept as a percentage of the total volume of green coffee supplied to Tchibo roasting facilities and third-party roasting facilities for production during the reporting period.

%

19

20

22

22

Since 2016, we have been reducing the proportion of certified high-quality green coffee in order to use the financial resources freed up to establish our own coffee sustainability programme.

Projects carried out as part of Tchibo Joint Forces!®Number of projects carried out or completed as part of Tchibo Joint Forces!® since 2009.

Number

22

20

19

17

Consumer goods value chain

Unit

2022

2021

2020

2019

ProducersNumber of producers manufacturing consumer goods for Tchibo in the main selling year (MSY).

Number

722

781

752

722

Direct business Proportion of projects purchased directly as a percentage of all purchasing projects.

%

84

83

86

84

Producing countries Percentage of projects purchased by producing country.

Unit

2022

2021

2020

2019

China

%

53

51

54

54

Bangladesh

%

13

13

11

8

Turkey

%

8

9

7

7

Myanmar

%

2

5

5

3

India

%

4

3

3

5

Vietnam

%

3

3

3

3

Germany

%

6

5

6

6

Other2019: AT, BA, BE, CH, CZ, DK, EG, ES, ET, FR, GR, HU, ID, IL, IT, KH, KR, LA, LB, LK, LT, MK, NL, PH, PK, PL, PT, RO, TH, TN, TW, UA, US and ZA;
2020: 33 countries: PK, KH, ID, LA, LK, PL, IT, TH, TW, TN, CZ, NL, KR, HU, EG, CH, LB, BA, RO, FR, IL, SI, AT, BG, LV, PT, GR, BE, GT, UA, CA, HR, US;
2021: 27 countries: PK, KH, LA, PL, IT, TW, LK, TH, TN, NL, CZ, AT, HU, ID, CH, SI, BA, PT, IL, EG, RO, BG, BE, KR, FR, GR, UA;
2022: 31 countries: AT, BA, BE, BG, CH, CZ, DK, EG, ES, FI, HU, ID, IL, IT, KH, KR, LA, LK, LT, LV, MY, NL, PK, PL, PT, RO, SI, SK, TH, TN, TW

%

11

11

12

13

WE producersNumber of producers who have taken part in the Worldwide Enhancement of Social Quality (WE) training programme since 2007.

Number

435

432

424

405

This figure includes all producers who have taken part in the WE programme – including those who did not complete the programme. 

WE producers in the main selling yearNumber of WE producers manufacturing goods for Tchibo in the main selling year (MSY).

Number

153

170

182

184

Since 2019: In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.

WE products Percentage of purchasing projects implemented with WE producers.

%

49

56

58

57

Since 2019: In contrast to previous years, this figure only includes producers who are currently in the WE programme or have completed the WE programme. It does not include producers who dropped out of the programme.

WE purchasing volumesPercentage of purchasing volume manufactured by WE producers.

%

64

67

66

64

WE purchasing volumes in high-risk countriesPercentage of purchasing volume from high-risk countries that were manufactured by WE producers.

%

68

71

70

68

We took into account all producing countries for the reporting period (see also those listed under ‘Others’ below). This excludes all EU countries (with the exception of Bulgaria, Croatia, Hungary, Poland, Romania), Australia, Canada, Hong Kong, Japan, Switzerland, South Korea and the UK. Based on a risk analysis, these countries were excluded because other effective mechanisms exist there to ensure compliance with social and environmental standards (for example, a functioning legal system, freedom of the press and closer scrutiny by government authorities).

WE coverage by countryProportion of purchasing projects with WE producers compared to the total number of purchasing projects per producing country.

Unit

2022

2021

2020

2019

China

%

45

48

53

58

Bangladesh

%

78

80

88

88

Turkey

%

78

93

92

97

Myanmar

%

100

92

99

100

India

%

65

70

91

58

Vietnam

%

66

67

65

60

Ethiopia

%

No purchasing projects received from Ethiopia in 2022

No purchasing projects received from Ethiopia in 2021

No purchasing projects received from Ethiopia in 2020

100

Laos

%

94

100

100

100

Cambodia

%

100

100

91

89

Pakistan

%

65

77

87

97

Number of wet-processing facilitiesUpstream suppliers in the textile sector with high consumption of water and chemicals for e.g. dyeing and finishing

Number

250

348

334

308

Level of transparency in wet-processing facilitiesPercentage of textile products with available information about relevant preliminary stages

%

95

95

99

96

Social and environmental audits by audit typeNumber of internal and external social and environmental audits performed, broken down by audit type.

Unit

2022

2021

2020

2019

Total

Number

778

749

521

570

Internal social and environmental audits

Number

79

182

96

231

Internal social and environmental audits are commissioned by Tchibo itself.

External social and environmental audits

Unit

699

567

425

339

External social and environmental audits are submitted to Tchibo by the producers and suppliers themselves.

Social and environmental audits by countryNumber of internal and external social and environmental audits performed, broken down by producing country.

Unit

2022

2021

2020

2019

Total

Number

778

749

521

570

China

Number

638

561

412

417

India

Number

22

33

11

40

Bangladesh

Number

20

37

23

13

Vietnam

Number

29

16

16

18

Others

Number

69

102

59

82

2019: 14 countries: PK, BA, BG, KH, CZ, ID, IL, MM, PL, RO, LK, TW, TH, TR
2021: PK, AR, BY, BA, KH, DE, HU, ID, IT, LV, PL, PT, RO, ZA, LK, TW, TH, TN, TR, UA
2022: BA, KH, IL, LA, LK, PK, PL, PT, TW, TH, TR

Responsibly produced cottonProportion of textiles made from or containing ‘Organic Cotton’, ‘Cotton in Conversion (OCS)’, ‘Cotton made in Africa’, ‘GOTS’, ‘Cotton in Conversion (GOTS)’, or ‘Recycled Cotton’

%

99

98

96

89

Sustainable man-made cellulosic fibres Proportion of textiles with man-made cellulosic fibres (viscose, modal, tencel or micro modal) produced in cooperation with Lenzing AG and Birla Cellulose from responsible sources and according to more environmentally friendly standards.

%

97

95

95

76

Recycled synthetic or biosynthetic fibresProportion of synthetics products with synthetic fibres made from recycled or bio-based materials as the main material (above 50%)

%

51

31

14

5

Proportion of hard goods products with plastics / synthetics made from recycled or bio-based materials

%

19

5

5

7

Wood and paper from responsible sources (FSC® certified)Proportion of products with a wood/pulp component (except textiles), which are certified according to the criteria of the Forest Stewardship Council (FSC®).

%

47

45

34

53The key figure for reporting year 2019 was adjusted downards in 2020 as the key figure no longer includes wood/pulp components from regional forestry.

Chrome-free leatherProportion of leather products made using a chrome-free tanning process.

%

100

100

100

100

Environmental protection

Scope 1: Direct emissions [CO2e]

Unit

2022

2021

2020

2019

Total Emissions

Tonnes

Data will be available at the end of Q3 2023.

23,146

21,145

23,211

Stationary combustion 

Tonnes

Data will be available at the end of Q3 2023.

19,836

17,643

19,181

Head office, Hamburg

Tonnes

Data will be available at the end of Q3 2023.

0

0

0

International administrative offices

Tonnes

Data will be available at the end of Q3 2023.

72

67

108

German shops

Tonnes

Data will be available at the end of Q3 2023.

3,339

2,601

3,749

International shops 

Tonnes

Data will be available at the end of Q3 2023.

585

542

564

Roasting facilities

Tonnes

Data will be available at the end of Q3 2023.

14,483

13,414

13,770

Warehouses 

Tonnes

Data will be available at the end of Q3 2023.

1,356

1,019

990

Mobile combustion (vehicle fleet)

Tonnes

Data will be available at the end of Q3 2023.

3,310

3,503

4,031

Scope 2: Indirect emissions, location-based method [CO2e]

Unit

2022

2021

2020

2019

Total Emissions

Tonnes

Data will be available at the end of Q3 2023.

40,267

39,964

45,061

Electricity

Tonnes

Data will be available at the end of Q3 2023.

36,806

39,199

44,107

Head office, Hamburg

Tonnes

Data will be available at the end of Q3 2023.

2,963

2,801

3,360

International administrative offices

Tonnes

Data will be available at the end of Q3 2023.

641

646

698

German shops

Tonnes

Data will be available at the end of Q3 2023.

6,811

8,858

10,043

International shops 

Tonnes

Data will be available at the end of Q3 2023.

5,091

5,040

6,971

Roasting facilities

Tonnes

Data will be available at the end of Q3 2023.

18,464

18,894

19,905

Warehouses 

Tonnes

Data will be available at the end of Q3 2023.

2,837

2,958

3,130

Heating and air conditioning 

Tonnes

Data will be available at the end of Q3 2023.

3,460

765

954

Head office, Hamburg

Tonnes

Data will be available at the end of Q3 2023.

3,325

670

722

International administrative offices

Tonnes

Data will be available at the end of Q3 2023.

69

19

39

German shops

Tonnes

Data will be available at the end of Q3 2023.

0

0

0

International shops 

Tonnes

Data will be available at the end of Q3 2023.

66

76

193

Roasting facilities

Tonnes

Data will be available at the end of Q3.

0

0

0

Warehouses 

Tonnes

Data will be available at the end of Q3.

0

0

0

Scope 2: Indirect emissions, market-based method [CO2e]

Unit

2022

2021

2020

2019

Total Emissions

Tonnes

Data will be available at the end of Q3 2023.

5,924

13,628

15,835

Electricity

Tonnes

Data will be available at the end of Q3 2023.

4,559 The roasting facility in Poland was switched to green electricity.

12,863

14,881

Head office, Hamburg

Tonnes

Data will be available at the end of Q3 2023.

0

0

0

International administrative offices

Tonnes

Data will be available at the end of Q3 2023.

563

540

581

German shops

Tonnes

Data will be available at the end of Q3 2023.

0

0

0

International shops 

Tonnes

Data will be available at the end of Q3 2023.

3,996

3,305

5,099

Roasting facilities

Tonnes

Data will be available at the end of Q3 2023.

0

9,018

9,200

Warehouses 

Tonnes

Data will be available at the end of Q3 2023.

0

0

0

Heating and air conditioning 

Tonnes

Data will be available at the end of Q3 2023.

1,365

765

954

Head office, Hamburg

Tonnes

Data will be available at the end of Q3 2023.

1,230

670

722

International administrative offices

Tonnes

Data will be available at the end of Q3 2023.

69

19

39

German shops

Tonnes

Data will be available at the end of Q3 2023.

0

0

0

International shops 

Tonnes

Data will be available at the end of Q3 2023.

66

76

193

Roasting facilities

Tonnes

Data will be available at the end of Q3 2023.

0

0

0

Warehouses 

Tonnes

Data will be available at the end of Q3 2023.

0

0

0

Scope 3: Indirect emissions, upstream and downstream in the value chain [CO2e]

Unit

2022

2021

2020

2019

Total Emissions

Tonns

Data will be available at the end of Q3 2023.

908,454

888,763

869,542

Scope 3.1 – Purchased goods and services

Tonnes

Data will be available at the end of Q3 2023.

742,298

754,820

752,460

Coffee

Tonnes

Data will be available at the end of Q3 2023.

188,234

196,184

197,081

Textiles

Tonnes

Data will be available at the end of Q3 2023.

276,756

262,661

244,170

Consumer goods

Tonnes

Data will be available at the end of Q3 2023.

107,256

119,783

115,897

Centralised purchasing

Tonnes

Data will be available at the end of Q3 2023.

164,589

174,041

193,558

Tchibo Mobile

Tonnes

Data will be available at the end of Q3 2023.

5,463

2,151

1,754

Scope 3.2 – Capital goods

Tonnes

Data will be available at the end of Q3.

21,383

29,230

17,230

Scope 3.3 – Fuel- and energy-related emissions

Tonnes

Data will be available at the end of Q3 2023.

5,509

6,814

7,673

Scope 3.4 – Transportation and distribution (upstream)

Tonnes

Data will be available at the end of Q3 2023.

120,943

77,795

76,192

Scope 3.5 – Waste

Tonnes

Data will be available at the end of Q3 2023.

228

230

247

Scope 3.6 – Business travel

Tonnes

Data will be available at the end of Q3 2023.

177

159

2,029

Scope 3.7 – Employee commuting

Tonnes

Data will be available at the end of Q3 2023.

6,654

5,502

6,733

Scope 3.8 – Upstream leased assets

Tonnes

Data will be available at the end of Q3 2023.

N/A

N/A

N/A

Scope 3.9 – Transportation and distribution (downstream)

Tonnes

Data will be available at the end of Q3 2023.

N/A

N/A

N/A

Scope 3.10 – Processing of sold products 

Tonnes

Data will be available at the end of Q3 2023.

N/A

N/A

N/A

Scope 3.11 – Use of sold products

Tonnes

Data will be available at the end of Q3 2023.

10,968

13,890

6,571

Scope 3.12 – End-of-life treatment of sold products

Tonnes

Data will be available at the end of Q3 2023.

N/A

N/A

N/A

Scope 3.13 – Downstream leased assets

Tonnes

Data will be available at the end of Q3 2023.

N/A

N/A

N/A

Scope 3.14 - Franchises

Tonnes

Data will be available at the end of Q3 2023.

293

324

407

Scope 3.15 – Investments

Tonnes

Data will be available at the end of Q3 2023.

N/A

N/A

N/A

Sum total for Scope 1, 2 and 3 [CO2e]

Unit

2022

2021

2020

2019

Total emissions, location-based method

Tonnes

Data will be available at the end of Q3 2023.

971,867

949,872

937,814

Total emissions, market-based method

Tonnes

Data will be available at the end of Q3 2023.

937,524

923,537

908,606

Packaging and waste

Unit

2022

2021

2020

2019

Quantity of packaging materials put into circulation by Tchibo

Tonnes

12,330

14,862

14,574

13,575

Paper/cardboard

Tonnes

9,180

11,196

10,519

9,317

Plastic

Tonnes

1,468

1,706

1,948

2,255

Composite packaging

Tonnes

1,408

1,678

1,830

1,713

Glass

Tonnee

248

256

261

269

Aluminium

Tonnes

2

1

1

3

Tin

Tonnes

1

2

3

16

Other

Tonnes

23

23

12

2

Waste at Tchibo administrative, production and storage sites

Tonnes

5,813

6,501

7,288

8,616

Paper, card, cardboard

Tonnes

3,118

3,494

4,178

5,171

Municipal waste

Tonnes

448

482

560

503

Waste from producing/processing food

Tonnes

611

771

846

780

Mixed packaging

Tonnes

350

386

331

431

Plastic waste

Tonnes

140

164

269

310

Bulky waste

Tonnes

22

28

3

10

Wood

Tonnes

98

99

110

107

Glass

Tonnes

9

8

4

12

Metal

Tonnes

90

119

86

95

Used appliances

Tonnes

14

45

9

12

Hazardous waste According to the Waste Catalogue Ordinance

Tonnes

9

11

10

8

Construction and demolition waste

Tonnes

1

17

6

180 In 2019, construction work was completed at our roasting site in Hamburg, which resulted in 170 tonnes of construction waste.

Other waste 

Tonnes

903

874

874

997

Waste at warehousing facilities operated by service provider

Tonnes

3,766

5,269

4,309

4,182

Paper, card, cardboard

Tonnes

2,910

4,338

3,481

3,348

Municipal waste

Tonnes

126

233

224

342

Waste from producing and processing food

Tonnes

0

0

0

0

Mixed packaging

Tonnes

374

441

403

319

Plastic waste

Tonnes

164

190

145

148

Bulky waste

Tonnes

64

5

8

3

Wood

Tonnes

128

62

47

21

Ceramics

Tonnes

0

0

0

0

Used appliances

Tonnes

0

0

0

0

Hazardous waste according to the Waste List Ordinance

Tonnes

0

0

0

0

Construction and demolition waste

Tonnes

0

0

0

0

Waste by type and disposal method

Unit

2022

2021

2020

2019

Hazardous waste

Tonnes

9

11

10

8

Composted

Tonnes

0

0

0

0

Recycled

Tonnes

1

1

1

2

Incinerated

Tonnes

8

10

10

6

Landfilled

Tonnes

0

0

0

0

Non-hazardous waste

Tonnes

9,570

11,759

11,591

12,816

Composted

Tonnes

675

771

846

780

Recycled

Tonnes

7,619

10,253

9,916

10,347

Incinerated

Tonnes

1,276

733

829

1,689

Landfilled

Tonnes

0

2

0

0

Employees

Personnel structure

Unit

2022

2021

2020

2019

Employees

The key figures given relate to both full-time and part-time employees, excluding interns, employees not on paid leave and employees on maternity or parental leave.

Number

6,865

6,582

6,761

6,962

Women

Number

5,245

5,038

5,247

5,478

Men

Number

1,620

1,544

1,514

1,484

Trainees and apprentices Number of apprentices and trainees, broken down by gender.

Unit

2022

2021

2020

2019

Apprentices

Number

371

349

325

277

Women

Number

262

247

238

210

Men

Number

109

102

87

67

Trainees

Number

14

16

15

10

Women

Number

11

11

9

7

Men

Number

3

5

6

3

Employees by area of activity Number of employees, broken down by area of activity and gender.

Unit

2022

2021

2020

2019

In stores

Number

3,747

3,540

3,796

4,046

Women

Number

3,554

3,413

3,670

3,915

Men

Number

193

127

126

131

In offices

Number

2,679

2,598

2,503

2,457

Women

Number

1,607

1,530

1,480

1,469

Men

Number

1,072

1,068

1,023

988

In the field

Number

225

233

243

243

Women

Number

64

74

76

70

Men

Number

161

159

167

173

Roasting facilities

Number

214

211

219

216

Women

Number

20

21

21

24

Men

Number

194

190

198

192

Employees by employment relationship Proportion of employees with a full-time or part-time contract, broken down by gender.

Unit

2022

2021

2020

2019

Part time

%

58

57

60

62

Women

%

94

95

95

96

Men

%

6

5

5

4

Full time

%

42

43

40

38

Women

%

52

52

51

51

Men

%

48

48

49

49

Employees by work contract Proportion of employees with a temporary or permanent work contract, broken down by gender.

Unit

2022

2021

2020

2019

Permanent

%

95

94

89

87

Women

%

76

76

77

78

Men

%

24

24

23

22

Temporary

%

5

6

11

13

Women

%

81

84

82

84

Men

%

19

16

18

16

Distribution of pay grades including shops and commercial

Unit

2022

2021

2020

2019

Grade 7-5

%

47

51

50

51

Women

%

57

55

56

56

Men

%

43

45

44

44

Grade 4

%

44

41

42

40

Women

%

57

54

56

56

Men

%

43

46

44

44

Grade 3-2

%

8

7

8

8

Women

%

42

39

42

40

Men

%

58

61

58

60

Higher pay grades

%

1

1

1

1

Women

%

23

31

22

24

Men

%

77

69

78

76

Age structure Age structure in the workforce as a whole, presented in 3 age groups (<30 years old, 30-50 years old, >50 years old), broken down by gender.

Unit

2022

2021

2020

2019

< 30 years

%

20

17

16

16

Women

%

73

72

71

74

Men

%

27

28

29

26

30-50 years

%

40

44

45

39

Women

%

73

74

82

77

Men

%

27

26

18

23

> 50 years

%

40

39

39

41

Women

%

81

82

76

83

Men

%

19

18

24

17

Nationalities Proportion of German citizens, EU citizens and non-EU citizens.

Unit

2022

2021

2020

2019

German citizens

%

89

90

91

90

EU citizens

%

6

6

5

6

Non-EU citizens

%

5

4

4

4

Employees with severe disabilities Proportion of employees with severe disabilities in the workforce as a whole, broken down by business unit.

Unit

2022

2021

2020

2019

Tchibo GmbH

%

6

6

6

6

Tchibo Manufacturing

%

8

8

6

6

Average proportion

%

6

6

6

7

New appointments and departures

Unit

2022

2021

2020

2019

New appointments New appointments (excluding apprentices and trainees), broken down by age group, gender and area of employment.

Number

1,296

752

774

1,119

Women

Number

1,052

563

559

867

Men

Number

244

189

215

252

< 30 years

Unit

674

327

341

547

Women

Number

534

247

244

411

Men

Number

140

80

97

136

30-50 years

Number

507

353

354

436

Women

Number

407

251

253

335

Men

Number

100

102

101

101

> 50 years

Unit

140

72

79

136

Women

Number

130

65

62

121

Men

Number

10

7

17

15

In stores

Number

1,011

400

433

793

Women

Number

905

370

388

700

Men

Number

106

30

45

93

In offices

Number

270

330

310

277

Women

Number

158

186

167

158

Men

Number

112

144

143

119

In the field

Number

18

7

9

20

Women

Number

6

4

4

8

Men

Number

12

3

5

12

Roasting facilities

Number

22

15

22

29

Women

Number

2

3

0

1

Men

Number

20

12

22

28

New apprentices and trainees Number of new apprentices and Trainees, broken down by gender.

Unit

2022

2021

2020

2019

Apprentices

Number

137

131

146

119

Women

Number

94

83

113

78

Men

Number

43

48

33

41

Trainees

Number

9

8

11

7

Women

Number

7

6

6

1

Men

Number

2

2

5

6

Staff turnover Number of staff leaving as a proportion of the average number of staff, broken down by area of employment and gender.

Unit

2022

2021

2020

2019

Total

%

14

10

10

13

Women

%

15

9

10

13

Men

%

13

10

11

13

< 30 years

%

33

22

25

31

30-50 years

%

15

10

10

13

> 50 years

%

6

4

4

6

In stores

%

20

12

12

16

Women

%

19

11

11

15

Men

%

44

27

32

49

In offices

%

8

7

8

9

Women

%

6

6

7

9

Men

%

10

9

9

11

In the field

%

5

7

5

7

Women

%

6

10

4

9

Men

%

4

6

6

6

Roasting facilities

%

10

7

9

6

Women

%

13

4

4

0

Men

%

10

7

10

7

Reasons for leaving Reasons for leaving, broken down by type and gender.

Unit

2022

2021

2020

2019

Employee dismissals

%

72

71

67

66

Women

%

82

82

81

83

Men

%

18

18

19

17

Mutually agreed terminations

%

24

19

24

28

Women

%

74

69

76

78

Men

%

26

31

24

22

Incapacity to work / disability

%

1

2

2

1

Women

%

93

94

100

100

Men

%

7

6

0

0

Death

%

1

2

1

1

Women

%

86

91

63

78

Men

%

14

9

37

22

No reason given

%

2

5

6

5

Women

%

67

54

45

58

Men

%

33

46

55

42

Talent management

Unit

2022

2021

2020

2019

Hours spent on training and professional development Training that took place in shops is not included here.

Hours

30,841

20,915

13,314

35,974

In 2020, significantly shorter education and training formats were offered due to the COVID-19 pandemic and the associated mobile working.

Staff training and development Number of employees who have participated in training and further education

Number

8,014

5,612

5,813

4,369

Abgeschlossene AusbildungenNumber of apprentices and trainees who have completed their training their trainee programme, broken down by area of employment and gender. Training completed at our sites in Gallin and Neumarkt are not included here.

Unit

2022

2021

2020

2019

Total

Number

99

74

70

26

In stores

Number

72

50

56

18

In offices

Number

25

18

10

7

In the field

Number

0

0

0

0

Roasting facilities

Number

2

6

4

1

Women

Number

72

53

56

20

Men

Number

27

23

14

6

Balance

Unit

2022

2021

2020

2019

Employees on parental leave Number of salaried employees on full-time parental leave (i.e. with and without working part time at the same time)

Number

395

372

349

366

In stores

Number

154

164

162

174

In offices

Number

222

196

172

178

In the field

Number

8

7

9

10

Roasting facilities

Number

11

5

6

4

Integration of parental leave after three monthsProportion of employees who were employed at Tchibo three months after the end of a period of parental leave lasting at least three months.

%

95

96

90

86

In stores

%

92

93

86

89

In offices

%

98

98

93

84

In the field

%

100

100

100

75

Roasting facilities

%

100

100

100

100

Occupational health management

Unit

2022

2021

2020

2019

Workplace accidents per 1,000 employees Workplace accidents per 1,000 employees (excluding minor accidents, cumulatively across our production and warehouse sites, shops and administrative offices)

Number

13

10

12

23

Sick days Number of paid sick days relative to the average number of employees.

Unit

2022

2021

2020

2019

Total

Number

15

11

12

13

Women

Number

16

11

12

13

Men

Number

12

9

9

10

In stores

Number

18

12

13

14

Women

Number

18

12

13

14

Men

Number

15

11

12

10

In offices

Number

12

9

9

10

Women

Number

11

9

9

10

Men

Number

12

8

9

9

In the field

Number

10

6

7

9

Women

Number

12

9

10

11

Men

Number

8

5

6

7

Roasting facilities

Number

17

13

13

16

Women

Number

10

7

15

15

Men

Number

18

14

16

16

Absence rateProportion of paid sickness hours relative to the total number of target working hours over a 12-month period.

Unit

2022

2021

2020

2019

Total

%

6

4

5

5

Women

%

6

5

5

5

Men

%

5

4

4

4

In stores

%

7

5

5

5

Women

%

7

5

5

5

Men

%

6

4

5

4

In offices

%

5

4

4

5

Women

%

5

4

4

5

Men

%

5

3

4

4

In the field

%

4

3

3

4

Women

%

6

4

4

6

Men

%

4

2

2

3

Roasting facilities

%

7

6

6

7

Women

%

5

3

4

7

Men

%

7

6

6

7

Work-related fatalitiesNumber of work-related fatalities within the total workforce and amongst independent contractors.

Number

0

0

0

0